2/10 (非常に不満)
Megan M.
2025 年 5 月 30 日
Misrepresented
We had to cancel our reservation for the rest of our stay due to safety issues. We were told it was a 30 minute drive to the bottom of the canyon and it was an hour and a half very treacherous drive. At one point we pulled over because I was so scared that we were going to fall off the cliff. When we arrived, we were told that we didn’t have a reservation. The host seemed confused. Then he told us we could stay he had a room open. Then he said oh wait a minute there’s three people with your same first name that have booked within the last few days. I had corresponded with him on numerous occasions, asking lots of questions about the property and the drive because we had activities planned in Moab and wanted to be able to get to those. He told us it would be no problem and that you could drive back to this property even at night which there’s no way anyone in the right mind would do that. He had no sympathy for our fears of driving to the property. We did stay the first night because we didn’t have a choice. There was no way we were going to risk our lives driving back at night to Moab. We left first thing in the morning and were told that we would have to pay for all three nights even though of this whole thing was grossly misrepresented and we had asked many many questions before arriving. We contacted VBRO with pretty much the same answer sorry not sorry. Insurance for the trip was purchased, but gross misrepresentation and unsafe conditions are not covered.
Megan M.
2025 年 5 月に 3 泊滞在