99% of the staff here are absolutely wonderful. It only takes one to get you frustrated and disappointed. The first night we were here, the AC did not work in the room. They did attempt to fix, but were unsuccessful. They offered us another room for the night, we declined so we could relax where we were (after a long drive and 10pm). The weather was cool enough where it wasn’t terrible. The next morning after breakfast, (make sure you bring your own food because the nearest grocery store is 25 miles away and the entire city of Kerrville local restaurants and grocery store shuts down at 8 PM. So plan accordingly)I was blessed with a lukewarm at best shower, very little hot water. It was extremely disappointing because the Murphy bed that you sleep in is not the most comfortable. Think of sleeping on plywood. Maybe we are spoiled because we sleep on a Purple mattress, which is amazingly comfortable. The hot water was never repaired during our stay. Every run in with the staff was very good, except for one. Out of the 3 ladies at the front desk, since we locked our key in the room on the way to the beautiful pool area, 2 were understanding, kind and helpful. One was not at all and actually kind of bitchy. Since our AC was out the night before, we were very recognizable. The third of the ladies at the front desk seemed to want to be difficult. This was the only encounter that was negative. Everyone else was very fun and helpful during the trip. We definitely would give this five stars all the way across if it wasn’t for that one encounter.