Owner's Response: Although I hesitated to respond to this review, it contains so many inaccurate statements that must be addressed and the review must be put in its proper context: *All of the bedding is replaced each year in the spring. The quilts fade through the season because they are washed after each reservation. *WiFi. We are located in the Adirondack Mountains. Admittedly, we don't have the high speed fiber optic connectivity found in the more populated parts of the state. We do, however, have our internet provided through a DSL. It is quite reliable and we have very few service outages. We have the same service for our business as our cabins. (Although different networks) During our guest's stay, there was no service outages. There may have been a problem with the cabin's network. Possibly, the guest forgot that I explained that on rare occasions the router or the signal booster in the cabin has to be rebooted and if that problem occurred, just call me and I can restore it in minutes. We were never made aware of the problem. *Hidden fees. There a $50 cleaning fee (not $59) which is clearly stated on the VRBO/Homeaway web site. We have a person who cleans our cabins and that fee goes directly to her. On occasion, we have guests departing and arriving on the same day in both cabins. When that happens, Susan and my daughter give her a hand. A spotlessly clean cabin for our guests is far too important to us to have the process rushed. *Booking fee. The 10% booking fee is assessed by VRBO/Homeaway. We have nothing to do with it. * The one restaurant in Wells closes on Tuesday and Wednesday. We provide our guests with the menus of numerous restaurants located 15 minutes north in Speculator and 15 minutes south in Northville. *Security deposit. In the five years that we have rented our cabins to the many hundreds of guests, we have held only TWO deposits. In this case we did not have to look for a reason to keep this guests deposit. We only had to step inside the cabin to smell the stale cigarette odor on the curtains and furniture. We had to pay people to come in to wash and rehang the curtains and fumigate the cabin for our incoming guests that day. The web site and the house rules which are posted on the refrigerator clearly prohibit smoking in the cabin for the comfort of our future guests. Clearly, this review is predicated on the retained deposit rather than the quality of product that we provide our guests. Please read our other reviews......... Gerry & Susan