We rented this home for our daughters graduation. Communication with Megan was great before our arrival.

We came in on a Thursday evening around 6pm, the day before the graduation. It was dark so it was a little difficult finding the right home. No lights were on inside or outside and there was 6- 8 inches of snow on the walkways. The home address numbers were hidden by a tree so we did have to figure out which townhome was ours. Once I got the key, we opened the front door to find some lights. Went to the garage to open so everyone could unload their luggage. Garage door button was broken off, but we did figure out how to open it. The garage is full of personal stuff. There were also no garage openers, so you have to park outside and then walk around to the front and go thru the house to open the garage, not a very good system. There is no parking on the street, so we had to park in garage and use the little drive way. I went to turn on all the lights and figure the house out. There were pendent lights and the wiring on the dining room table. No biggie, maybe they just forgot. It seemed odd to us that no lights were on anywhere and nothing in the home like a binder explaining anything to us. I then went to the casita to check it out and unlock it. It was frozen, literally frozen, 30 degrees inside, the 2 ceiling sprinkler heads had frozen solid and fell to the ground. The heat was turned off and obviously no one checked on this room before our arrival. We turned on the heat but realized once thawed, they may have a flood, so we turned the water to the system off, turned heat on and put buckets to catch water. The sink pipes were frozen, bathroom unusable and no linens or toilet paper. When I called Megan, she said they would try to get someone to take a look, but wasn't sure if that night or the next day. Either way it would be a big repair. She said my guests could use the couch or share the one room that had 2 double beds(we had 5 adult couples) There was no toilet paper or paper towels, guest bath had no shower curtain or doors, they had a challenge showering! Closet doors off hinges, personal stuff everywhere and found out the next morning coffee pot was broken. Told that they would credit us a night and were very apologetic. Just received my deposit less $237 for using paper plates on the dining room table. Was told there were white spots! No mention that we couldn't use paper plates, no mats on table. Also no one night refund! Stay Away!