3-bedroom house in wonderful Grand Prairie with AC comfort

Thank you for your feedback. We take guest experience seriously and want to provide some clarity for future guests. During this stay, we responded immediately to concerns and dispatched a licensed plumber on two occasions. The first visit confirmed all systems were functioning properly, and the second identified a clog caused by excessive toilet paper, which was quickly resolved. No underlying plumbing or flooding issues were found. The property is equipped with a TV, and there are no amenities such as a hot tub listed or advertised. Additionally, all bedrooms have full-coverage curtains, and the bathroom window referenced is positioned at a height that does not present visibility concerns. We did provide a partial refund as a gesture of good faith and worked to address all concerns during the stay. We remain committed to maintaining a clean, comfortable, and accurately represented home for our guests.

We’re sorry this guest was dissatisfied with their stay. However, this review omits several important facts regarding the situation. The reservation was booked for 4 guests, while exterior surveillance footage confirmed occupancy exceeded the city-permitted maximum of 7 overnight guests, which is a violation of both our clearly disclosed house rules and Grand Prairie short-term rental ordinance requirements. After receiving a neighbor report regarding the number of occupants, both our team and VRBO support attempted multiple times to contact the guest to resolve the matter before any additional complaints were received. Those outreach attempts went unanswered. The later noise complaint was a separate issue reported afterward and was not the basis for the initial occupancy enforcement. Prior to these events, the guest had already expressed dissatisfaction regarding matters that were accurately reflected in the listing, including lawn condition following storms, window coverings, and the number of TVs provided at the property. We even offered assistance coordinating additional televisions upon request. We strive to communicate professionally and work proactively with guests, but we must also comply with local ordinances, occupancy limits, and neighborhood standards in order to maintain our permit to operate responsibly within the community.

Thank you for your feedback. We strive to provide a consistently high-quality experience for all guests and take every review seriously. Following this stay, a detailed post-checkout inspection identified multiple violations of our clearly stated house rules, including a breach of the strict non-smoking policy, which resulted in significant marijuana odor remediation requirements, as well as damage to furnishings and other areas of the property. These matters have been formally documented and submitted through the appropriate channels in accordance with platform policies. For future guests, we maintain clear expectations regarding property use, cleanliness, and adherence to house rules. When these guidelines are respected, the experience at the home is consistently aligned with the standards reflected in our higher-rated stays. We remain committed to maintaining a well-presented, professionally managed property and appreciate all feedback that allows us to uphold that standard.