City Center Stays /// Schw2- Superior Apartment

Vielen Dank für die positive Bewertung. Es hat uns auch gefreut sie als Gäste bei uns zu haben. Jederzeit gerne wieder.

Thank you for your review. Instructions for using the washing machine can be found in the guest folder. We have asked our staff to point this out in future. We hope you had a pleasant stay with us despite everything and would be delighted to welcome you back as our guests.

Your story does not correspond to the facts. Work that needed to be done in the apartment was not completed on time. We have given you the choice: To take another apartment above FeWo or to move into a smaller apartment of a neighbor for 1 day. For this inconvenience, we provided you with a parking space free of charge for the entire duration of your stay, and we also waived the surcharge for an additional person. We told you that if you were happy with the alternative apartment, you could stay there for the entire duration. If not, you should call us the next day so that you can move to the apartment you have booked. We did not receive a call from you and it was assumed that you were happy with the apartment. After your departure we received a request from FeWo for a further discount which we did not agree to... You gladly accepted the discount of 360 €.

Thank you for your review. We are always very pleased when our guests are satisfied. This year we are to get new windows, so hopefully the noise will be more muted. We sincerely apologize for the lack of kitchen utensils. Normally pots, a scraper and other things are available and this should actually be checked before arrival. If you had informed us of this by telephone during your stay, we would have been able to remedy the situation immediately. As I said, we are very sorry. We hope you were still able to enjoy your stay. We would be delighted if you would be our guests again during another stay in Munich.