The house we rented was very comfortable....about what I expected. There seemed to be a glitch regarding the second payment: VRBO did not request the second payment and I called the owner who said she would explore it......then the last day of our stay, she called to say she hadn't received it......then received the VRBO Email for payment.....very confusing. Prior to that, on Jan 1, 2018 I had reserved Property #745641, reservation HA-HCY9JH.....My "booking request" was accepted and I paid the $1199.00 to reserve the property. However, several days later, I got a call from the owner, who stated there had been a mistake and he could not honor the reservation....he refunded the full payment however left me to find another property. Which I did, and found that property was $400 more. I would think that VRBO should be aware of such practices.....obviously the owner of the first property got a better offer.....the honorable thing to do would have been to research a similar property and paid the difference if necessary. If this is VRBO's practice, I'm not sure I understand what your term "reservation" means and will be difficult to justify using VRBO in the future. Mark Andersen