422 Cinnamon Beach, 3 Bedroom, Sleeps 8, Ocean View, 2 Pools, Pet Friendly

Truly Amazing.Great family vacation highly recommend this property to all families.

When we arrived they had our gate entrance assigned for the wrong unit and would not allow us access to the property. We had to wait on hold to get the corrected information for an hour at 11 pm sat night with 4 children in the vehicle. When we arrived the unit was very dirty for the cost. Furniture was rundown and walls were almost black from the dirt including the carpets. The balconies ground was covered with a layer of dead flying bugs..so gross. There was only one roll of toilet paper in each room from prior guests. so both bathrooms ran out and we had to buy more. The gate issue went on the entire stay. The beach was amazing but probably the worst unit I have ever stayed at.

This complex was an excellent location. The grounds and beach were kept clean and there was no noise to complain about. The condo itself was very nicely done.

However, we were very disappointed by the kitchen furnishings. A drawer of sharp knives and none sharp enough to cut a pineapple. There was a blender but it still had molded stench from the previous user. We were there over Easter and needed to go out to buy a pan to cook a ham in.

There were also three chairs in the condo with broken legs, broken vacuums and a fan.

This stay was a memory maker for our family as the dad to our three young grandsons is terminal. We chose this place because it looked to have things to entertain the children and adults. The kiddy splash park and the club house was closed. It would have been nice to know these things were down before hand. Could certainly understand if they were closed for a couple days for maintenance but these were projects that would keep things closed for months.

One other complaint is calling maintenance. Because the one bedroom had a bunk bed, the ceiling fan (per state law) could not be used. There was a stand fan in the closet that upon touching fell into three pieces. After trying ourselves, we called maintenance about this and one other non major issue. We were told someone would call and be over. No one ever did. The room was stuffy at night and a fan would have made their sleep easier and the fan noise would have blocked some of the parking lot noise from waking them.

We called maintenance again for another reason and still no response. This too was not a major issue but to be told someone would take care of things and then not is unacceptable.

The day before we left there was some work done on the water and we were thankful to have been told in advance that water would be shut off for three hours. However, when the water came back on it was unusable for most of the rest of the day. We believe this was the reason the toilet in the bathroom would no longer work. Leaving the next day and the poor response from maintenance we decided it wasn't worth calling in. So, we all used the master bath.

This really is a wonderful place to vacation. Removing the broken items chairs vacuum etc. and with some improvements to maintenance and the knowledge of the staff at vacation rental pros (stress caused by this right up to our arrival) this could be a top notch vacation destination. We may visit area again but would likely stay elsewhere.

This was the worst vacation rental that we have ever stayed in! Upon entering, there was a strong smell of pet urine and once turning on all the lights, the entire carpeting was stained from pet accidents and spills of some sort. If that wasn't bad enough, the master bedroom comforter also had stains on it along with the bathroom towels (absolutely disgusting). We immediately contacted Vacation Rental Pros and asked to be moved to another unit, especially having a child with severe allergies. After three days, over a dozen phone calls and numerous hours of wasted vacation time, we finally had been "approved" to move to another unit for our last night. This entailed signing another contract, which when sent to us, surprisingly contained charges for an additional night! We were shocked to receive this additional amount and obviously did not sign the contract. After yet another several phone calls, we were told it was a mistake. Needless to say, we decided not to spend any more precious time on our last vacation day on the phone with Vacation Rental Pros and suffered through one more night in the odorous and deplorable rental unit. We were told that we would receive a call back on Thursday from a manager. I am writing this today, Monday, 4/17/17 as no one has yet to call us back! In fact, I called again following-up to see if the manager had any resolution to our issue. I was only told that someone would call me back. Having this been the worst vacation ever due to Vacation Rental Pros, we cannot recommend using them ever as their customer service is horrendous, nor using this unit as it should be removed from being a rental. No family should be subjected to this scenario. As stated, DO NOT RENT THIS UNIT OR USE VACATION RENTAL PROS!

I rented this property for myself and my 6 children. I have family in Palm Coast, but they weren't able to put us all up. We love this property and will return again. Everyone was very comfortable, had plenty of space and entertainment.

I have stayed in other properties before (not by Vacation Rental Pros) and they haven't been the best. This property was very clean, had everything we could need, in terms of daily routine things. It was the first place I have gone to where I didn't feel like I needed to wash the sheets as soon as I got there.

Thanks again, we had a wonderful time, and we all hated to leave.