- english, spanish, We understand written German and Italian
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Long weekend in Krakow
Perfect location. Very nice apartments
Apartment modern and comfortable.
Krakow wonderful and the apartment within easy reach to the main square. Great pubs and restaurants nearby.We were given the wrong apartment on the 1st night and we obligingly moved. However the owner appeared to be more concerned about the other customers. He did eventually apologise but he didn't recognise the fact that we had been inconvenienced as well! We also had a lot of difficulty accessing the apartment due to the key card system and often several attempts were required which was very disconcerting that we might not get back in.
Please accept our apologies for the mistake. Upon your arrival late at night you were given the wrong apartment - 20 sqm bigger and with a huge terrace. We understand that you might have thought that you were offered an upgrade
We did try, as you know, to convince the other guests to accept "your apartment" to save you the inconvenience of changing the flat but it didn't work.
The high tech electronic lock requires swiping the card on the correct side of the lock. Each arriving group is shown how to use the cards and the lock itself has a visible card icon on it