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Book Online or call VRBO Booking Assistance: 888-829-7076
Book Online or call VRBO Booking Assistance: 888-829-7076

VIP Membership! Access to the luxurious MOON GRAND CANCUN!

Bedrooms 1
Property type hotel
Minimum Stay 7 nights


About the property

All inclusive, Ocean Views! $1500.00 Resort Credit

First I would like to thank you for the interest in our property at the Moon Palace.

If you have not had an all inclusive experience, you are in for an amazing treat! My husband and I married at the Palace resort in Cozumel last summer, and immediately fell in love with the resorts. If you frequent the Place resort, you know how amazing it truly is. This is a five star resort, where you will receive the most incredible service imaginable. You will be greeted with a warm towel, and a refreshing drink upon arrival. The staff will get to know you, and cater to your needs individually.

Let us know if you have any questions, and we look forward to booking with you!

Suite includes- 1 King bed or 2 double beds, double Jacuzzi, private bath with shower only, balcony. Liquor dispenser contains premium brands, Mini bar contains sodas, bottled water, juices & domestic beer. In room wine, TV with satellite, purified water, Farouk Biosilk bath amenities, bathrobes & slippers. Digital safe (laptop size), Individually-controlled A/C, Coffee Maker, direct dial telephone, alarm clock, hair dryer, iron/ironing board and wireless internet. 24-Hour room service & Turn down service. Non-smoking rooms available. Moon palace has three sections, Sunrise, Grand, and Mizuc. You can request which section you would like to stay in, but let me give you some background on what each section provides. I'll start with the Grand- the grand is tranquil and quiet, its all about Zen and relaxation. The grand has great bars, and restaurants, and its the newest part of the Moon palace. The grand is also located at the back of the resort, so your room would be garden or resort view. There aren't any ocean view rooms at Grand, but the rooms are a bit bigger. Sunrise is where the teen club is housed, arcade, simulated surf, and other family entertainment options. Mizuc is where the kid club is housed, again with family oriented entertainment options, yet a bit more quiet then sunrise. Both Sunrise, and Mizuc have amazing ocean view suits. You will also enjoy a $1500.00 resort credit(which I love). You can use this credit for the spa, golf, tours, dolphin tour etc...The way the credit works is that you pay taxes on your services at a rate of 16%. So if you get a $100.00 massage, you only pay $16.00 for tax. Another great thing about an all inclusive resort is that tips are included in the rate. With your stay you will also receive a free manicure and pedicure for two, two 25 minute massages, free ground transportation(includes airport transport), and two free tours. Lastly, I want to mention that there are 10 different restaurant choices with just as many bars. All of your food and drinks(alcohol also) are included. And let me tell you, the food is excellent!!! Also, anything you like can be ordered and brought to your room as well(24/7). As VIP guest, you will enjoy priority seating at restaurants, special menus, superior customer service, and deluxe room categories. The palace has six other resorts in Mexico which you will also have access to, if you chose to take a day trip. Also, if you would like to book a stay at any other resort, I can assist with that as well.

More Details

Dominica Robinson
Member since: 2015
Speaks: english
Response time:
Within a day
Response rate:
Calendar last updated:
June 29, 2017

About Dominica Robinson

We purchased into the Palace resorts after getting married at the Cozumel property June 2014. We immediately fell in love with the service that Palace provides. The beauty of the property, great food, entertainment, world class spa service, and the impeccable customer service is what makes the Palace resorts a regular vacation home for our family, and we know it will provide the same for our guest. Welcome to paradise!

Dominica Robinson purchased this hotel in 2014


Hotel Zone Hotel Accommodation and Amenities

Property Type:
  • hotel
Accommodation Type:
  • Hotel
  • Catering available
  • Breakfast - Included in Price
  • Lunch - Included in Price
  • Dinner - Included in Price
  • Housekeeper Included
House Rules:
  • Check-in: Flexible / Check-out: Flexible
  • Max. occupancy: 4
  • children welcome
  • pets not allowed
  • non smoking only
  • Air Conditioning
  • Heating
  • Internet ...
  • Linens Provided
  • Towels Provided
  • Free Wifi
  • Dining Area
  • 1 Bathroom
  • Bathroom 1 -
  • 1 Bedroom, Sleeps 4
  • wheelchair accessible
Onsite Services:
  • Concierge


5/5 -
(3 traveler reviews)

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VIP Membership! Access to the luxurious MOON GRAND CANCUN!
average rating of 5.0 based on 3 reviews


  • 5 of 5

Second time in Moon Palace, loved it! Other resorts did not come even close. Anybody can find something fun to do there, the property is huge. Endless pool chain, well-done facilities, every day and all day entertainment (great stuff), water sports activities like sailing and flowrider, great food with endless choices, hand made chocolates, crapes with cappuccino 24 hours, and so on. We are coming back next year, no doubt :)

Thank you to the owners!

  • Submitted: Dec 1, 2016
  • Stayed: November 2016
  • Source: VRBO, from HomeAway
Owner's Response: As always, thanks so much for booking with us. Always great to hear positive feedback, I'm so glad you love the resort as much as we do!
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2331 Regina Court, Santa Clara, CA

Excellent resort and service

  • 5 of 5

Moon Palace is an awesome all-inclusive resort with really good entertainment and food unlike other all-inclusives in Mexico. Dominica delivered everything as promised including reservation, hotel transportation, resort credits and gifts cards. Thank you!

  • Submitted: Jan 16, 2016
  • Stayed: December 2015
  • Source: VRBO, from HomeAway
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Sacramento, Ca

Awesome Tropical Vacation!

  • 5 of 5

Me and my Boyfriend stayed here and had the most amazing time! We scuba dived, snorkeled with the fishes, visited ancient ruins, ate like royalty, and relaxed by the pool and swim up bar! We both got awesome massages and our romantic dinner in the sand watching the sunset was beautiful. The service was excellent! The rooms were exquisite with the most amazing view of the ocean! We loved waking up in the morning to breakfast being served to us on our balcony overlooking the ocean! It was absolutely unforgettable!!!!

  • Submitted: May 22, 2015
  • Stayed: June 2014
  • Source: VRBO, from HomeAway
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Rates & Availability

Taxes and fees are additional

Additional information about rental rates

Rates are a GUIDELINE for two persons, All-Inclusive Jacuzzi Suite. U.S. Rates are subject to conditions and change.

Kids under 4 years FREE all year; Kids 4 - 12 years, $55/night/child; FREE June - August in Jacuzzi suites;

Kids 13-17 years, $55 per night per child. An added Adult is $110 per night. Maximum occupancy 4 people.


We can reserve more than 7 nights, we can also book family suites to accommodate Up to six per suite. Please inquiry if interested.

Please email or call us.

Have a wonderful day!

Owner's Cancellation Policy

  • 50% refund if canceled at least 14 days before arrival date.
  • 100% refund if canceled at least 30 days before arrival date.
  • Service Fee fully refunded on cancellations that qualify for 100% refund.

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