ディズニーに近い豪華な4ベッドルームプールホーム

Thank you, Justin! We're thrilled to hear you and your wife had an excellent stay and enjoyed our property. Your kind words about the cleanliness and location mean a lot to us. We can't wait to welcome you back for another Disney adventure!

Thank you for sharing your feedback, and I sincerely apologize for the confusion. The home recently received several upgrades, and an outdated photo was still showing a jetted tub. We’ve removed that image while we wait for the new professional photos to be completed. Regarding the pool heat, I also apologize for the delay on your first day. We do require at least 72 hours’ notice before arrival to ensure the pool is fully heated from day one. I’m glad our team was able to respond quickly and that the pool heat was excellent for the rest of your stay. We truly appreciate you bringing this to our attention as we continue improving the guest experience.

Thank you for staying with us. We can't wait to see you again!

Thank you for staying with us and sharing your story. We hope to see you again soon.

Thank you so much for staying with us and allowing us to host your stay. We are so happy to hear you enjoyed the home and can't wait to have you back again!

Thank you for staying with us. We hope to see you again soon!

Thank you for your amazing review! We can't wait to see you again.

Thank you for your wonderful review and for staying with us again! We hope to have you back again soon.

Thank you for your review. We are glad to hear you enjoyed the home. We hope to have you back again soon!

Thank you for your review. We're happy to hear you enjoyed the home and it's location so close to Disney. We apologize for the door lock and pool heat problem at check-in, but happy to hear both were resolved the next day. It is our pleasure to serve you and we can't wait to have you back again soon.

Thank you for your review. We are delighted to hear you enjoyed your stay and can't wait to welcome you back again.

Thank you for your review and for staying with us. We hope to see you again soon.

Thank you for staying with us. We hope to have you back again soon.

Thank you for your email. We are delighted to hear you enjoyed your stay! We can't wait to see you again!

Thank you for your review. We are glad we resolved your issue and apologize for any inconvenience. We hope to see you again soon!

We sincerely appreciate your review and thank you for staying with us. We're delighted to hear you found the house to be clean, spacious, conveniently located and the game room awesome. We apologize for the inconvenience you encountered with the door lock and glad to learn we were able to quickly help. We hope you will return to us again in the near future.

Thank you for staying with us. We are delighted to learn you enjoyed our vacation home and found it economical, spacious, and close to everything. To help keep our prices down, our homes are self-catering. Basic supplies are the guest’s responsibility. Linens and towels are provided; we do not provide beach size towels and personal washcloths. A starter roll of toilet paper is provided in each bathroom along with a trash bag in the container. We try our best to make sure every guest is aware that our guests are required to provide all consumable items, and sincerely apologize you were not made aware. We truly hope you will return to us again in the future. We can give you every assurance of an enjoyable stay.

Thank you for your review. We value your comments and use them to help improve our customers experiences. We are happy to announce we will soon implement a new check-in procedure where guests will go directly to the home instead of first arriving at our check-in location. Thank you for staying with us. We hope to see you again soon!

Hi Tammy, Thank you so much for your review. We’re delighted to hear you enjoyed the views of the pond, loved the game room and swimming pool. We are also super excited that you managed to safely catch a few glimpses of an alligator from your backyard enclosure. We apologize for the door alarm that will sound whenever the patio door is opened/closed. This is a requirement of the state to protect small children. We regret it was annoying and hope it was not too much trouble. Thank you again for staying with us and for taking your time out to review us. We hope to have you back soon.

Thank you so much for your wonderful review! We are delighted to hear that you loved your stay so much that you returned. It's great to know you appreciated our convenient location to Disney parks, Universal, and the nearby restaurants and attractions. We're thrilled that you enjoyed the well-maintained and cozy home, as well as the beautifully renovated bathrooms. We're glad that the pool and game room were a hit with your children and that you found the home a great place to unwind after a busy day. Your recommendation means a lot to us, and we look forward to welcoming you back for future trips!

Thank you for your review. We are happy you enjoyed your stay and appreciate you letting us know about the Xbox. We value your feedback and can't wait to see you again.

Thank you for your 5-Star review! It is truly our pleasure to serve you and we hope to have you back again soon. Kindest regards, Reservations Team

We are absolutely thrilled to hear that your stay with us was enjoyable and that you appreciated the location of our home, neighborhood, games room, and other amenities. Your loyalty means the world to us and we eagerly look forward to your return soon. We understand how important transparency and honesty are to our guests, and we are truly sorry for any confusion you experienced regarding the pool/spa heating fee. We take your feedback seriously and have updated our listing to make the fees more transparent. We apologize for any inconvenience caused and thank you for bringing this to our attention. We also want to apologize for the confusion caused by the lockbox versus the door code predicament. We understand how frustrating it can be to arrive at a new place and not have clear instructions. Your feedback has been invaluable, and we have updated our procedures to ensure this does not happen again. We are genuinely sorry for the inconvenience caused by the pool heater failure. We understand how disappointing it was for you, and we want to assure you that we take these matters seriously. The heater has been repaired and is ready for your next visit. We hope you can forgive us for any inconvenience caused and we want you to know that we truly appreciate your business. Thank you for choosing our home, and we look forward to making your next stay even more enjoyable.

Thank you for taking your time out to review us. Customer service is our paramount concern, and we strive for perfection every day. We are saddened when we fail to meet the expectations our guests have come to expect from us. We take all guest concerns very seriously, and the comfort of our guests is our top priority. Our homes are routinely professionally cleaned and inspected by our housekeeping supervision team and again by our maintenance team, just before every guest arrival. We truly wish you had reached out to us while you were in-house, allowing us the opportunity to address any of your cleaning and other concerns immediately. We are glad you found the swimming pool itself to be clean, and the view to be amazing, but disappointed you felt the outside furniture and pool deck area to be stained. The swimming pool is professionally serviced once per week. The pool deck and patio furniture are cleaned before guest arrival, however, because the home is self-catering, it is the guest’s responsibility to keep it clean for the duration of the stay. We apologize for any misunderstanding. Once again, we truly regret we did not have the opportunity to discuss with you any concerns while you were staying with us and hope you will give us another chance to host your stay again in the future. Please contact me directly and I can give you every assurance of an enjoyable stay. Donna Ramsden General Manager

Thank you for taking your time out to review us. We are happy to hear you enjoyed the home’s location near Orlando’s theme parks, shopping, and restaurants. But greatly disappointed to learn you were not satisfied with the level of cleanliness and some appliances. We truly wish you had reported your concerns while you were staying with us and regret, we did not have an opportunity to immediately address all your concerns. We do not provide barbecue grills; they are available for rental from a local service provider. We are unable to locate any reference in our listing that offers a barbecue grill and apologize for the misunderstanding. Our office is closed on holidays and weekends. Unless deemed an emergency, inquiries are answered the next business day. We apologize for the inconvenience. We apologize for the dryer that failed and was replaced as soon as possible. Unfortunately, it arrived after your departure. We truly regret the inconvenience and would like to extend a 10% discount off your next stay. We appreciate your comments and use them constructively to help us improve. We hope you will give us another opportunity to host your stay again in the future. Sincerely, Florida Villas and Homes