2/10 (非常に不満)
Sashana G.
2019 年 12 月 19 日
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Worst Experience Ever!
I travel very often and have used VRBO several times and have NEVER experienced what I experienced during my trip to LA to celebrate my 40th birthday! Per the pictures (that are no longer available for viewing) this home was not brand new but also not “OLD, SMELLY (mold), and dirty! Absolutely NO TLC! I would not want to cook ANYTHING in the kitchen let alone take a shower in the closet size bathroom!!!! Forget sitting on the raggedy patio furniture for the WONDERFUL VIEW just gross!! One television in the entire 2 bedroom house👀. I walked in the front door and immediately knew there was a problem! And guess what Home Away (VRBO) could only credit my service fee and the owner refused to reimburse even though we did NOT STAY at the residence at all! It was a long 3 hour process back and forth before I realized I was being played on both ends. Also Home Away employees Jorge and Keith were so RUDE and insensitive to the situation. I was even hung up on when I asked to speak with a supervisor. It was definitely worth spending more money and finding a decent place to lay my head. It’s safe to say I will NEVER rent from VRBO again! It’s NOT worth it! They could care less about customer satisfaction! Not sure if this review will even be posted being that the listing is no longer available on the site! He says he gets more business elsewhere. I don’t believe it at all!!! This property is and was a disaster! I bet him and his family won’t live there!!!!!!!!!
Sashana G.
2019 年 12 月に 4 泊滞在
