Aranda 3 is a three bedroom, two bathroom unit, perfect for your winter or ...
Canceled bookings will not receive a refund
Heating issues not addressed - rude staff
Older style apartment in a good location with ok facilities. BUT. The heating issues are not addressed despite the response to the earlier review saying they were - there are 4 hour timers on tiny radiators, our kids were very cold and not cosy. No gas in bbq so buying meat on the last night turned out to be a waste - most probably I should have checked first rather than assume the advertised bbq would work. Three rude and surly cleaning staff who deliberately parked us in at exactly 10AM - we left the apartment prior to 10AM but lugging all our stuff up the narrow stairs to road level and then trying to pack our car took a few minutes longer than expected. When asked to move their car they were snarky to my wife. Unpleasant end to a very average stay.
Thank you for your review of Aranda 3.
We are aware of the heating issues and the owners have been trying to get reverse cycle installed at the property since May but we are waiting on the AC tech to be available.
Gas BBQ's can run out of gas which does not mean the advertised BBQ is not operational it just means the gas bottle needs to be swapped. We are more than happy to do this for and provide an after hours number for this reason. Otherwise we are more than happy to reimburse a guest if they swapped the bottle over themselves during their stay. Gas levels for BBQ's are very difficult to monitor to ensure they never run out.
We will speak to our cleaning staff about the incident and we apologise that you were treated like this.
Comfortable but dated
Stayed recently at Aranda (Aug 17). Apartment was clean and tidy, with plenty of linen. The apartment has a good location overlooking the lake and fairly close to the town centre. Heating is definitely an issue which needs addressing, 4 hour timings using tiny heaters are just not acceptable. Internet connection also needs to be included in future.
Thank you for review of Aranda 3.
We are aware of the heating issues and the owners have been trying to get reverse cycle AC installed at the property but we are waiting on the AC tech to be available.
Majority of owners have been waiting on NBN to be installed in Jindabyne before looking into internet at their property. During winter the service can be very unreliable due to the amount of people in town and the very little service infrastructure we have to support the demand.
Not as advertised
The apartment was very comfortable and roomy. There were a few negatives.
After a 4 & 1/2 hour drive with 5 children to arrive and still have to make up all the beds was disappointing. This was after many failed attempts to park our 4 wheel drive and trailer. Although the property is listed as having car parking and boat parking, it is only suitable for smaller cars and as a result we had to park on the street each night.
The property is also advertised as heated, whilst this is correct, to keep the unit warm we were required to press a reset button every 4 hours to keep the heaters going. This meant that during the day while on the slopes the unit became very cold and through the night many trips to the front door to reset timer.
For the cost of the unit per night, heating should be 24/7 given the location and use of the property and to arrive and be able to go to bed in comfort should be taken into consideration by the management.
Thank you for your feedback. We have taken your comments into consideration and the beds will now be made prior to arrival for all bookings, the heating issues have been addressed and the timer for the heating has been reset.