The house was beautiful but very shortly after arriving we started noticing issues. The code to get into the property didnt work, and that was my first call. The bathroom was dirty with lots of built up soap scum in the tub. There were lots of food crumbs in the living room from the last renters and it had attracted ants. The bathroom, and dirty floor resulted in a second call which was resolved quickly with housekeeping coming out to clean and set ant traps. I ended up needing to move the ant traps because they contain poison and my 1 yr old baby found every single one, which wasn't safe.
At the end of the first night we discovered that none of the tvs were hooked up to any form of cable or shows, which was disappointing. And when I went to lay with my baby and get her to sleep in the king room the bed collapsed. The bed collapsing probably upset me more than anything, because my baby was laying on there and could've seriously been injured. That issue wasn't resolved until the next day and eliminated a whole bedroom for use which was also pretty disappointing. On top of that, the bed collapsing brought attention to the fact that none of the mattresses had mattress protectors on them. Some people might not care about that, but I think it's unsanitary and didn't like knowing that it was just a thin sheet between me and every other guest who has stayed in the home and done whatever in the rooms.
After the bed collapsed and we had our 3rd call I had stated that id like a discount and was told a manager would get ahold of me by the middle of the following week, and that only a manager could process or authorize a discount.
By Friday of the following week I hadn't received any communication from management so I called again. I was apologized to for the lack of communication and offered a $100 voucher for a future visit, that would expire within a year as compensation for the issues with the property. I refused the voucher as I don't see myself vacationing with them again, and then was told they would refund me a total of $75! I said I didn't think that was enough and was told that it was all id be given. Our total trip was $836. And was absolutely not worth it. We would've been better off in a few hotel suites and spent the same amount of money. Also, I never spoke to a manager. So I'm not sure how I was given a $75 refund by an employee when I was told that wasn't possible the first time I asked.