Negro Diamond Lodge: Cerca de la montaña del oso! ¡Spa! ¡Wi-Fi! ¡Puntos de vista! Barbacoa! DirecTV! Master Suite!

Thank you so much for the thoughtful review! We’re delighted to hear you and your family had a great time and enjoyed the peaceful off-season atmosphere. It’s wonderful that the kids loved the bunk beds and that you were able to take advantage of the games, wood-burning fireplace, and other amenities. We appreciate your feedback regarding the driveway and hot tub towels, and we’re glad our property management team was responsive and helpful throughout your stay. Thank you for choosing to stay with us, and we’d love to welcome you back for another Big Bear getaway! 😊🏡🔥✨

Hello Jen, Thank you for taking the time to write us a review. We are so happy to hear that this property Black Diamond Lodge was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear

Hello Jessica, Thank you for taking the time to write us a review. We are so happy to hear that this property Black Diamond Lodge was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear

Thank you so much for this wonderful review! We’re thrilled to hear you had such a great time and that the cabin felt cozy, clean, and perfect for your family. It’s lovely to know the setup, spacious rooms, and kitchen made your stay comfortable, and that the jacuzzi (with that view!) was a favorite—especially with the bonus of snow during your visit ❄️✨ We truly appreciate the recommendation and would be absolutely delighted to welcome you back again!

Hello Allie, Thank you for taking the time to write us a review. We are so happy to hear that this property Black Dimond Lodge was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Come back again, Destination Big Bear

Thank you for the review, we're so happy to hear that you had a great time with your family! We hope you'll come back and visit again soon! Regards, Destination Big Bear

Thank you for your feedback Victoria. We're sorry to hear that the house was not to your liking. We are showing there was no communication of this being an issue during your stay. Next time please reach out to us and one of our friendly agents will assist you in resolving your issue. We take customer service seriously around here and have drastically improved our customer service team. The City of Big Bear Lake requires all host and guest to meet face to face or we both will have to pay a fine. We have to abide by the city rules and apologize for the inconvenience. We hope to see you again soon.

Hello Debra, Thank you for taking the time to write us a review. We are so happy to hear that this property Black Diamond Lodge was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Talk about the views in Big Bear, they are breathtaking. Having a home that is in a good location as well as being clean and cozy sounds like the perfect vacation. Many of our lakefront and mountain accommodations are set aside for visitors who want to enjoy the spectacular scenery. Come back again, Destination Big Bear

Hello Jessica, thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. you need to visit our office to verify. You are required to have an ID that matches the name on the booking. Primary renter/tenant is defined as the person reserving and paying for the security deposit/rental fees and is responsible for all guests staying at the property during their stay. They must be present the entire stay and ID is verified to receive key information upon check-in.We are really unhappy to know that you encountered an uneasiness during your stay. If you have informed about the cleanliness, hot-tub & spa and DVD player during your stay we definitely send our maintenance team and provide instant help. We make a note of it and do the needful on an urgent basis. Inconvenience Regretted, As we are the management company for the house this is something that we can and will address once notified to us. This is something that we prioritize, we have a full maintenance staff who will go to the property and fix the issue. Warm Regards, Destination Big Bear

Hello Michael, Thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. Happy to know you enjoyed our customer service. We try to make your check-in and check-out process quick and simple as we can. Location is such an important factor in booking a property, glad you booked one in a perfect spot which was near to Bear Mountain resort. The cabin which is nicely located as well as being cozy is perfect for vacations. Sorry for the inconvenience caused to you during parking, We appreciate you mentioning the driveway as our other guests can have an idea about the location. Cleaning is our first priority in each of our cabins. Unfortunately, only 10% of homes in Big Bear have AC. This home just so happens to be one of the homes that do not have it. We do list this in the description of the home. What we do recommend, due to the majority of the homes not having AC, is opening the windows at night, as well as turning on the ceiling fans, and some of the box fans in homes. We apologize that the bedsheets were not changed before your arrival. This is not what we like to hear from our tenants, and not up to our standards. We can fix the issues once notified to us. We keep in mind the much-needed items and furnish our cabins accordingly. Sounds good you enjoyed the amenities of the cabin and were able to enjoy the views of Big Bear from the Deck. A Jacuzzi adds a charter to the cabin. Kind Regards, Destination Big Bear