Antiguo presbiterio del siglo XV con piscina privada en un pueblo encantador

I'm very disappointed to have only received a 3-star review from this guest as almost all of my previous reviews have been 5-star. It is unfortunate that this guest was visiting during an extreme heat wave and the portable air conditioning unit we had just put in the attic room was not fully plumbed in. It is working very well now. Being made of stone, the main part of the house stays very cool during the summer. Also, we have had up to 10 guests in the past, who have found the house very comfortable. I would agree that the house is probably best suited to 6 to 8 adults plus up to 2 to 4 children as the outside table can get a bit cramped with 10 adults but there are other tables available outside and ample room on the terrace to spread out. The traffic noise that the guests heard were farm vehicles going through the village because of the harvest. For the most part, the village is very quiet and peaceful.

Je suis très déçu que la cliente n'ait pas eu une expérience plus positive. Je comprends que le temps était très chaud et orageux pendant son séjour avec sa famille, mais j'espère que cela n'a pas trop gâché leurs vacances. Je pense avoir été honnête au sujet de la quatrième chambre au premier étage. Il s'agit d'une annexe à l'une des chambres doubles, avec une porte pliante qui se ferme. Il y a un canapé-lit très confortable dans cette annexe. Le grenier dispose de plusieurs lits et devient très chaud par temps chaud, c'est pourquoi nous avons installé un climatiseur dans cette pièce. Je suis désolé si cela a été trop bruyant. Il est équipé d'une minuterie qui vous permet de l'éteindre une fois que la pièce est un peu plus fraîche. En ce qui concerne l'électricité, c'est une maison très ancienne, et je demande aux gens de ne pas faire fonctionner trop d'appareils électriques en même temps, sinon cela provoquera une coupure de courant.

We are surprised and disappointed by this guest's review. It is true that we forgot to put on the hot water before he and his party arrived (a genuine oversight) but corrected that as soon as the problem came to our attention. We contacted the guest immediately and apologised, which he seemed to accept at the time. As far as we know, all the appliances were in working order. and believe this comment related to the fact that we provided a filter coffee warming plate, rather than an electric coffee maker. We do not understand why he says there were dirty dishes. My husband and I were the last ones to stay in the house before these guests arrived and we certainly did not leave dirty dishes or utensils in the kitchen. Our housekeeper always cleans before guests arrive. She puts clean linens on the beds, leaves fresh towels, vacuums and washes the tile floors. We are also confused about the caller he refers to whom he claims acted in bad faith. The guest and I exchanged a few text messages while he was at the house. We know he spoke to a friend of ours about the hot water and the coffee maker but we cannot imagine that she would have been anything other than polite. We pride ourselves on being good and responsible hosts and are deeply saddened to think that any of our guests were unhappy with their stay. We have always received good reviews, the majority being at least 4 stars, but mainly 5 stars. This was not the usual response.