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THE NEW VILLA LOS ROQUES - NEWLY RENOVATED-MODERN AND INTIMATE - BEAUTIFUL VIEWS

Photo gallery for THE NEW VILLA LOS ROQUES - NEWLY RENOVATED-MODERN AND INTIMATE - BEAUTIFUL VIEWS

A bedroom with a large sliding glass door leading to a pool area with lounge chairs and a view of the ocean.
A modern kitchen with a view of the sea, a barbecue grill, and a dining area with a table and chairs.
A hotel room with two beds, a sofa, a painting, and a view of the city.
A modern living room with a sofa, yellow armchairs, a coffee table, and a rug.
A modern kitchen with a large island, a dining area with a sofa and chairs, and a view of the city through large windows.

Reviews

9.2 out of 10
Wonderful

Highlights

  • Room to spread out
    Enjoy spacious layout that give everyone more room to relax.
  • Beach equipment
    A rare find — beach equipment ready to go for your days by the sea.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Close to Aqualava Water Park
5 bedrooms4+ bathroomsSleeps 11

Popular amenities

  • Private pool
  • Onsite parking available
  • Pet-friendly
  • Kitchen
  • Washing machine
  • Air-conditioning

Explore the area

View in a map
Playa Blanca, Las Palmas
  • Place, Roja Mountain
    ‪15 min walk‬
  • Place, Aqualava Water Park
    ‪17 min walk‬
  • Place, Playa Flamingo
    ‪6 min drive‬
  • Airport, Arrecife (ACE-Lanzarote)
    ‪44 min drive‬

Rooms & beds

5 bedrooms (sleeps 11)

Bedroom 1

1 King Bed, 1 Queen Bed and 1 Single Murphy Bed

Bedroom 2

1 Double Bed

Bedroom 3

1 Double Bed

Bedroom 4

2 Single Beds

Bedroom 5

1 Double Bed

Office 1

1 Double Sofa Bed

4 bathrooms, 1 half bathroom

Bathroom 1

Bathtub or shower

Bathroom 2

Bathtub or shower

Bathroom 3

Bathtub or shower

Bathroom 4

Bathroom 5

Spaces

Kitchen
Garden
Dining area

About this property

THE NEW VILLA LOS ROQUES - NEWLY RENOVATED-MODERN AND INTIMATE - BEAUTIFUL VIEWS

Modern style villa on two floors. Upper floor has two large bedrooms with capacity for 4 people two bathrooms; Lounge-dining-kitchen of 65m2 with the best views of Playa Blanca. Siematic modern kitchen fully equipped with all the necessary appliances of last generation. Ground floor with two double bedrooms and bathroom with shower and whirlpool, games room, billiard table and pin-pon.
Heated pool, Smart T. V., internet - wifi Ample parking space for vehicles.
Plot meters: 1250m2
Housing 300m2
Exceptional views of Playa Blanca, Fuerteventura Isla de Lobos and privacy.

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House Rules

Check in after 4:00 PM
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

Pets allowed: limit 2 total
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Smoking

Smoking is not permitted

Important information

You need to know

Property Registration Number VV-38-4-0008787, ESFCTU0000350190004395700000000000000VV-38-4-00087876
Property # 8326862
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there are no carbon monoxide detectors or gas appliances on the property
Host has indicated that there is no smoke detector on the property
Safety features at this property include a deadlock

About the area

Yaiza

Located in Yaiza, this villa is near theme parks and near the beach. While the natural beauty of Puerto del Carmen Beach and Corralejo Beach can be enjoyed by anyone, those looking for an activity can explore Marina Rubicon. Travelling with kids? Consider Aqualava Water Park and La Antigua Escuela de Yaiza Art Center. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with hiking and mountain biking.
View more Villas in YaizaOpens in a new window
Map
Playa Blanca, Las Palmas

What's nearby

  • Roja Mountain - 15 min walk - 1.3 km
  • Aqualava Water Park - 17 min walk - 1.5 km
  • Playa Flamingo - 6 min drive - 1.9 km
  • Playa Blanca - 9 min drive - 4.5 km
  • Nuestra Senora del Carmen Square - 10 min drive - 4.9 km

Getting around

  • Arrecife (ACE-Lanzarote) - 34 min drive

Restaurants

  • ‪Lounge Lanzasur - ‬3 min drive
  • ‪Yum Yum - ‬4 min drive
  • New Oriental Asiático
  • ‪Resturante La Cofradia - ‬3 min drive
  • ‪Curry House - ‬3 min drive

Frequently asked questions

Does THE NEW VILLA LOS ROQUES - NEWLY RENOVATED-MODERN AND INTIMATE - BEAUTIFUL VIEWS have a pool?

Yes, this property has an outdoor pool. Pool types include heated pools.

Is THE NEW VILLA LOS ROQUES - NEWLY RENOVATED-MODERN AND INTIMATE - BEAUTIFUL VIEWS pet-friendly?

Yes, this property allows pets (limit 2 total).

How much is parking at THE NEW VILLA LOS ROQUES - NEWLY RENOVATED-MODERN AND INTIMATE - BEAUTIFUL VIEWS?

On-site parking is available at the property.

What time is check-in at THE NEW VILLA LOS ROQUES - NEWLY RENOVATED-MODERN AND INTIMATE - BEAUTIFUL VIEWS?

Check-in begins at 4:00 PM.

What time is check-out at THE NEW VILLA LOS ROQUES - NEWLY RENOVATED-MODERN AND INTIMATE - BEAUTIFUL VIEWS?

Checkout is at 10:00 AM.

Where is THE NEW VILLA LOS ROQUES - NEWLY RENOVATED-MODERN AND INTIMATE - BEAUTIFUL VIEWS located?

This family-friendly Yaiza villa is located by the ocean, within 1 mi (2 km) of Roja Mountain and Aqualava Water Park. Marina Rubicon is 2.7 mi (4.3 km) away.

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 38 out of 53 reviews
Rating 8 - Good. 10 out of 53 reviews
Rating 6 - Okay. 2 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 2 out of 53 reviews

9.2/10

Cleanliness

10/10

Property conditions & facilities

9.6/10

Check-in

9.6/10

Communication

9.2/10

Location

9.2/10

Listing accuracy

Reviews

Verified review

8/10 Good

Rob s.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The villa is in a fantastic location with great views from the pool and lounge over Playa Blanca.(Especially at night.)The rooms were spacious and all but one had air conditioning. There is ample room for everyone to have their own space and not feel crowded.Our party ranged from five people to ten people over the fortnight we were there.The pool was lovely and warm.we spent most of our time in or around it.Unfortunately, there was a problem with the pool lights that couldn’t be rectified during our stay. The pool was cleaned several times during our stay Carlos was easy to contact and he quickly made arrangements for a fan, for the room without air con and extra towels when our guest numbers increased. There is also a path from the property leading up the volcano. Amazing views from the top.We walked down the hill ti the beach, 35 mins and got a taxi back. Taxis are cheap. We had a great holiday here.
Stayed 14 nights in Jul 2026
Response from VrboOwner on 12 Aug, 2026
Dear Mr. Saxon: good afternoon. Thank you for your kind words. We are delighted to receive you again in the future. Our target is to make you feel comfortable and happy. We try to improve the conditions of the villa. Kindest regards. Carlos
Verified review

10/10 Excellent

Andrew R.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Amazing villa. Best we have ever stayed in. So much space, very comfortable and lovely views and Carlos was very helpful. Sometimes we didn't bother leaving the villa as the children spent the day in the pool. Highly recommend.
Stayed 14 nights in Mar 2026
Response from VrboOwner on 16 Apr, 2026
Hello Andrew. Thank you for your kind words. I am glad to know that you have enjoyed your stay. It is our priority. Lanzarote offers many great places to stay and to explore. And one important thing is a nice place to stay. This makes the difference and here you have my home. You will be always welcome to visit us. Kindest regards. Carlos
Verified review

10/10 Excellent

Sandra M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Absolutely perfect spot for a family holiday. We had an amazing time.
Stayed 7 nights in Nov 2025
Response from VrboOwner on 11 Nov, 2025
Hola Sandra. For me it has been a pleasure to be your host. From early moments your cooperation and confidence has been so important. You will be always welcome and I will improve the facilities more and more. Playa Blanca will be waiting for you. Kindest regards. Carlos
Verified review

10/10 Excellent

Neil E.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Stunning villa with everything you need and the owner was amazing would love to come back.
Stayed 7 nights in Sep 2025
Response from VrboOwner on 10 Sept, 2025
Dear Neil. I am so happy to hear about you and with your nice words. My team and myself do our best to make you feel satisfied. We are always improving the conditions of the villa. You are always welcome e. Kindest regards. Carlos
Verified review

10/10 Excellent

John M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Lovely house in a quiet location. Very spacious and relaxing. The host (Carlos) is very hospitable and only too happy help and advise on any issues.
Stayed 7 nights in Jan 2026
Response from VrboOwner on 1 Feb, 2026
Hello John: thank you for your kind words. My only concern is to make the stay of my guests a wonderful time and to keep on improving the comfort of the villa. You are always welcome to come back. Kindest regards. Carlos
Verified review

8/10 Good

Marthew B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Carlos was very helpful and communicative. Villa is beautiful with amazing views. Location is a little far out but we knew that before we booked. Overall a lovely stay.
Stayed 4 nights in Feb 2026
Response from VrboOwner on 23 Feb, 2026
Hello Mr. Matthew. Thank you for your comments. I was so pleased to be your host. Sorry for the inconvenience of the location. Kindest regards. Carlos
Verified review

10/10 Excellent

Lucy

Liked: Cleanliness, property conditions & facilities, communication
This property was amazing and the host was very helpful would definitely stay there again
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Sue H.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The accommodation was spotless with lots of rooms and facilities available. The open kitchen, dining, living area was ideal for a large group.The pool area was fabulous, just a shame that we were only able to swim once due to the weather.We were amazed by the magnificent views of the hills and sea.Our party of seven ranged in age from 12 months to 94 years old. Ideally, in hindsight, a hire car would have been a good idea as the walk to Flamingo Beach took about 40 minutes. Some of us took a taxi, the others walked.
Stayed 7 nights in Mar 2026
Response from VrboOwner on 18 Mar, 2026
Dear Mrs. Hadley: thank you so much for your kind words. My only interest is to make your stay comfortable and make you feel like you are at home. There are always things ro improve and I work hard for that. From the early moments you have been so kind that things were so easy. Please, stay safe and be happy. Kindest regards. Carlos
Verified review

8/10 Good

jason H.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Lovely villa with great space for families to enjoy Our host was superb in dealing with a couple we had upon arrival.Outdoor space is fabulous and would highly recommend this villa to anyone wanting to stay local to playa Blanca
Stayed 10 nights in Jul 2025
Response from VrboOwner on 28 Jul, 2025
Hello Jason. For me it was so nice to be your host and I feel so proud for you being so happy. You are always welcome and will be ready to attend your queries. Please stay safe and be happy.
Verified review

10/10 Excellent

Julie G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Absolutely amazing villa. Beautiful place too. Wish we had more time there, as we all got the sickness bug and didn't get to do much!Would 100% recommend. I think we'll definitely be back.
Stayed 10 nights in Aug 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy
Absolutely fantastic villa and location. Equipped with everything you could possibly need! Spotlessly clean. Excellent communication from owner. We had a few electrical issues to start with after really wet winter conditions, however these were sorted really quickly by the attendance of an electrician to rectify the problem. Carlos, the owner could not have been more helpful and accommodating checking in throughout our stay to see if there was anything he could do to help. Highly recommended and will absolutely be staying here again in the future!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Simon R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fabulous stay

Amazing stay at this beautiful villa.Carlos is a fantastic host who went out of his way to make our stay as good as it could be.. 11/10 for his hosting
Stayed 9 nights in Apr 2025
Verified review

10/10 Excellent

Adam B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing 5star villa

We have stayed in many villas around Europe and this is by far the best villa we have stayed in.The stylish interior and immaculate outdoor area and pool with amazing views across playa Blanca.
Stayed 7 nights in Mar 2025
Response from VrboOwner on 26 Mar, 2025
Hola Adam. May I say thank you for your kind words. It was so important for me to be your host that these words are so so appreciated. The villa tries to offer you the best of Playa Blanca and to give the customer a good experience. I hope to see you soon again and please stay safe and happy. Kindest regards Carlos
Verified review

10/10 Excellent

Sam W.

Liked: Cleanliness, check-in, location, listing accuracy
Villa was just as described
Stayed 7 nights in Apr 2025
Response from VrboOwner on 13 May, 2025
Hola Sam: thank you very much for your comment. Of course, the villa offers all the comfort and commodities for the guests and it’s truly in the photos. For me as a host my main concern is to make the guests feel happy and satisfied and to make them have their best holiday time. I put all my efforts to make it happen. See you soon. Carlos
Verified review

10/10 Excellent

Grainne C.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The Villa was extremely comfortable and well equipped with beautiful views over the sea & mountains. The pool was the largest pool for a private villa we’ve ever had in the Canaries. Best if you hire a car as it’s a little way out of Playa Blanca (45 minute walk which we did often) but the peace and quiet and the views are so worth it. Carlos was a brilliant host and always at the end of a message for any questions we had & regularly checked that we were happy and all was well with our stay. He passed on recommendations for places to go and restaurants (eat at El Primario it’s delicious!). We would certainly return here.
Stayed 10 nights in Dec 2025
Response from VrboOwner on 20 Dec, 2025
Hello Grainne. Thank you so mush for your kind words. It is very easy to deal with people like you. Thank you for your understanding and your patience. We really appreciate your support and we work to improve the quality of the stay. You will be always welcome and please stay safe and be happy. Merry Christmas and the best for the new year 2.026. Kindest regards. Carlos
Verified review

10/10 Excellent

Greg C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing private villa

Wonderful Villa, just as it looks on the photos, large plot with wonderful view of the sea, Carlos the host is very accommodating with anything you need, a truly fantastic family experience all round with everything you need, we will definitely be returning, Thank You
Stayed 7 nights in Mar 2025
Response from VrboOwner on 16 Mar, 2025
Hello Greg. Is me who had to say thank you. And thank you for your support and your kindness and understanding. I have tried to make best and to make you feel as at home. You are always welcome. Lanzarote and Carlos will be always here to help you.
Verified review

10/10 Excellent

Robert M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fantastic property in a Quiet location

The property has had some investment recently and looks fantastic. The property has every offering including large TV, great wifi and internet access and ancillary items such as a beach towels etc. The property is in a very quiet area of playa blanca and provides great views of the resort,The local agent is very attentive and does their best to make sure you have a great stay, and we did. will go back again
Stayed 8 nights in Feb 2025
Response from VrboOwner on 13 Feb, 2025
Dear Robert: the pleasure was mine. For me it is absolutely priority to make my hosts feel comfortable and safe from minute 1. The villa is always ready and at my clients disposal. One important thing is to remark that Los Roques apart to be a holiday home is a proper home with all the facilities and commodities as it is. You will be always welcome. Kindest regards. Carlos
Verified review

10/10 Excellent

Kaye M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful Villa with fabulous host

This villa is lovely, clean and spacious with lots of spaces for families to relax. Views from living room are spectacular and I would urge the owners to include this in the villa photos.Villa included everything we needed including lots of towels (bathroom towels are super fluffy which is rare in any rental).Games room is great for kids.Carlos was very attentive and made sure we were well looked after.
Stayed 8 nights in Apr 2025
Response from VrboOwner on 30 Apr, 2025
Hola Kate: thank you son much for your nice words. It has been a pleasure to be your host. We are always trying to improve the commodities and facilities in the villa to make our guests’ holidays unforgettable. Thank you for your patience and your care with the villa which is also your home. I hope to see you soon again. Kindest regards. Carlos
Verified review

10/10 Excellent

Clare B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
It was just as pictured! The pool was amazing, the view was outstanding, the space inside was just perfect.Stayed here as a family of 4 with our friends so between us there were 7 of us including the 3 children! It was ideal for all of us to be together but have our own space when needed.We were able to walk to beach and get a taxi back which wasn’t expensive. Restaurants a plenty down by the beach.Carlos was just the best host, no issue went unresolved - not that we had any big issues I must say!He checked in regularly whilst allowing us to enjoy our break!
Stayed 10 nights in Aug 2025
Response from VrboOwner on 30 Aug, 2025
Hola Clare. Just to say thank you. You will be always welcome in my home which is also your home. Your trust and your confidence is much appreciated. Just be happy and stay safe. HASTA LA VISTA !!!! Lots of love
Verified review

10/10 Excellent

Rachel P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Just Perfect!

We have just come back from 8 nights at this amazing villa! It is spacious, clean, beautiful pool and views. Our host Carlos was very informative and helpful. All of this made it one of the best family holidays we have had in years. Thank you so much.
Stayed 8 nights in Dec 2023
Response from VrboOwner on 11 Jan, 2024
Hello Rachel. The pleasure was mine. It has been such a honor to have you as my guests and I look forward to seeing you again in Lanzarote. I will keep on trying to improve the facilities and commodities of my villa to make all these dreams come true. Please, stay safe and be happy. Kindest regards. Carlos
Verified review

10/10 Excellent

maureen t.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Villa

Great Villa for a family stay. Had a couple of hiccups on arrival but Carlos resolved them straight away. The villa is very spacious and has everything you. Supermarkets and beach a short drive away. You could walk but its up hill so better with a car.Carlos was fantastic with his communication and was only a message away if we needed anything.Only negative was the kitchen wasn't the cleanest and we would have benefited from an information book.Overall though would say it was a great stay and would return!
Stayed 7 nights in May 2025
Response from VrboOwner on 31 May, 2025
Hello Maureen. Thank you so much for your nice words. Of course I will do my best to improve the quality day by day. My only interest if to make my hosts feel completely satisfied. Have a wonderful weekend and see you soon. Carlos
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy

Luxury Villa

This property is a unique gem. It is far enough away from the hustle and bustle to make it a relaxing stay, but only a 5 min car journey and you are in the heart of Playa Blanca. The property added so much value to our stay, it is very spacious, both inside and out. The quality of the utilities was much better than expected or that we had experienced before. The size of each bedroom is ideal and the way the villa is laid out makes it ideal for a family of all age groups. And finally, Carlos, always very quick to respond, very friendly and very informative about the villa and wanting to make sure that we had the best time. We would definitely look at using again.
Stayed 8 nights in Feb 2025
Response from VrboOwner on 26 Feb, 2025
Hola Mathew. Thank you so so much for your nice words. You and your family will be always welcome in my Villa which is also your home. It has been fantastic to have you as my guests. The place is beautiful but with nice persons to share is much better. Please be happy and see you soon. Carlos
Verified review

10/10 Excellent

Suzie S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing Villa

Everything about Villa Los Roques is perfect, peaceful, with amazing views over to the Marina and Papagayo Beaches. The Villa inside and out is huge and has everything needed.Carlos is extremely responsive and text us almost each day to check all was ok. The pool was very cold, even though Carlos arranged for the temperature to be increased when we asked, so maybe that was just us. Something to take into consideration for those with mobility issues is the villa has around 15 to 20 steps to reach the front door. The main bedroom bed is very low, as is the living room sofa. However we had a fantastic time and would highly recommend. Carlos is the best host we’ve ever experienced.
Stayed 7 nights in Mar 2025
Response from VrboOwner on 17 Apr, 2025
Hola Suzie. Thank you for your kind words. My only interest is to make my hosts feel confortable and safe. The problem with the temperature of the swimming pool is the dramatic difference of temperature at night. Only putting the cover after the use is the solution. The heater is working all day. The villa can be surrounded by the back where can take your car so a wheel chair will move without one simple stair. Anyway, everything can be improved and I note your kind comments and will make my best. I look forward to seeing you soon and I wish you the best for you and your wonderful family. Kindest regards. Carlos.
Verified review

10/10 Excellent

Giles K.

Liked: Cleanliness, check-in, communication, location, listing accuracy
This is what lottery winners and footballers get to experience! To wake up ( or go to bed) with these views is amazing. Also, this is easily the most spacious and well equipped villa we’ve ever stayed in! The recent refurb was done to a high standard and it just feels luxurious! The kitchen, dining, living area is immense! With double height ceilings and windows, you could host a very large party in here! The 3 bedrooms on this floor are very generous with lovely bathrooms. The 2 bedrooms downstairs are more than adequate but share a bathroom. The games room is massive and there’s a pool table and ping pong table with seating. The outside is pretty good too! A great sized pool with plenty of room to lounge and tan, loads of covered seating with an outdoor kitchen and dining area. Oh yeah! And those views! From the Los Ajaches mountains, right across most of Playa Blanca to the sea, and the easily hiked Montaña Roja, right next door! There’s also off road parking through a large sliding gate. The only downside we can find, is the distance from the waterfront. It’s about 30 minutes walk to the old town and harbour and maybe another 30 minutes to the Marina area. The only shop in walking distance is a small mini market so you really will need a car. Minor inconveniences for this wonderful villa!
Stayed 11 nights in Jul 2025
Response from VrboOwner on 15 Jul, 2025
Hola Giles. Thank you so so much for your kind words. These make me feel very happy and satisfied. We can always make the things better of course but the most important thing is to have the trust and the confidence of the guests. And with people like you and your family everything is so easy…. Please stay safe and be happy. Always will be your home in Lanzarote.
Verified review

4/10 Poor

Gemma C.

Liked: Location, listing accuracy
Disliked: Check-in, communication
At first glance, the villa is stunning, with incredible views. Sadly, the experience went downhill fast. We were 6 adults and 4 children (3 with additional needs). At booking, Carlos promised a late check-out and told us not to worry. Weeks before arrival, he denied ever saying this—despite written proof—and accused us of making it up. We ended up paying for a hotel day pass to fill the gap, adding unnecessary stress.We arrived late evening, hunted for hidden keys, set off an alarm we weren’t warned about, then discovered cockroaches and an army of ants. The pool was overfilled because the hose had been left running; Carlos told me “don’t waste water,” so we used it to flush the broken toilet (we had to wait 4 days to get it fixed).For a 2-week booking, we expected linen changes—only to be told it would cost extra, something never mentioned before. We washed our own bedding. The pool guy removed debris promptly, but a permanent dirt ring from nearby mountain dust ruined our swimwear. The sofa was filthy with what looked like dog paw prints, the fridge still had old food, and one Friday we were asked to vacate so an estate agent could view the property.We didn’t complain once during the stay. On leaving, Carlos sent abusive messages blaming us for “wear and tear” and calling us bad people. Stunning location, shame about the host and upkeep.
Stayed 14 nights in Jul 2025
Response from VrboOwner on 12 Aug, 2025
Dear guests. Absolutely all was perfect. Never ever was reported any problem until I complain for the dirty and bad situation of the villa when they left. My cleaning team and my maintenance men do their best to sort any problem when something happens. They clean the pool twice a week but 10 people using the pool …. This is a vacation house with washing machine, hoover, and all the products to to their own washing. Exactly like in my guests homes. But some people think they are in a hotel and just because they are family with special needs they have the right to break doors, leave dirty things and food below the beds, dirty bathrooms and moving beds at their wish. Ants some when you have food during weeks on the table. And finally I can not allow late check out when I have a family coming the same day. Specially with the deep cleaning that it was required due to Tte situation in which they left the villa. I have done my best but this time and with this people it was not enough. There was no one complain during the 14 days, only when I ask them for explanations and express my disappointment. The facts are the facts. And 100% guests happy is the best evidence. No one simple word of sorry for all the damages and dirty they caused. To my pasten and future guests just say thank you for your trust and confidence. And if there is anything wrong please report this to me to sort it out immediately.

About the host

Hosted by THE NEW VILLA LOS ROQUES OASIS LANZAROTE SLU

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Languages:

English, Italian, Spanish

Premier Host

They consistently provide great experiences for their guests
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