Tennyson Cottage - 2ベッドルームに6名で宿泊可能な家

Hi, thank you so much for your kind comments and generous review of Tennyson Cottage. Looks like you had some good weather to further enjoy your stay, always helps!. I arrived just after you left and had the continuation of that great weather. Did you consider hiring a bike? I always do, from the place in Yarmouth. So pleased to see that you would like to visit again.

We were shocked to have received such a poor review and comments regarding the property. It caused a lot of upset at this end as we have never had such a low rating during the several years we have been receiving guests. Let's start with the cleanliness. We use a professional and highly respected cleaning company who clean a lot of properties on the Island, but alas, mistakes can happen. The downstairs toilet had been missed and on your arrival you called IHH. They offered to send the cleaner to correct the issue, but you refused. I believe during your booking they offered you a chance to purchase cheaper ferry tickets, but you refused. The garden doesn't have rockeries or flower beds as its meant to be low maintenance and relies on the rain for watering, so can appear dry during these hot periods. We employ a gardener to keep the garden tidy. We feel that your review was unfair. We have guests returning to stay at the property, so we believe that the set-up works well for most.

Hi Sue, thank you for your review and visiting Tennyson for the second time. You can get a sudden ingress of ants before you know it. Last year they came from the front car parking area and I puffed a fair amount of powder into where they were nested. Since then we didn't get any notification of their return until you notified IHH team, where upon they acted swiftly to sort the problem. You mentioned they were nested at the French Doors area, so, again, we will keep an eye out. There was some powder and traps left in the shed on the top shelf from when I was there last year. Ants are part of the natural environment and eco system, but can be a irritation at the same time. We noted your comments about a having a outside clothes line and will keep that under review. So pleased that the weather was at its best for your stay.

Hi Jonathan, thank you so much for your kind and generous review and for recommending to others. We continue to have simular comments regarding its excellent location and on how comfortable the house is. Both our booking agents and ourselves maintain the ability to be flexible to help out where we can. We usually take stock on what kitchen utensils need replacing/renewed, there should have been a grater there by all accounts, we have asked our cleaning company to check. So pleased you enjoyed your stay and hope to see you again soon.

Hi Natasha, thank you for your kind and generous review following your visit over the Christmas and New year. I was pleased to hear that you found the Ev charger to be invaluable, I believe you are the first guests to have used the charger. I am also delighted to learn that you brought your bikes with you and that the shed was useful, it is a very secure area. I hope you ventured onto the track running from Freshwater to Yarmouth with your bikes, that's my favourate route. West Wight has a slower pace and a quiet environment with plenty of walks to enjoy. Hope to see you soon.

Hi Jane, thank you so much for your generous review and kind comments following your stay. There is a special charm about the Island and its partly because it hasn't changed much over the years. We always remember that first visit, maybe as a child or on a school trip, of the magic and gentle vibe that the Island seems to hold. Any development on the Island is strictly controlled, hence why it appears to be almost the same as 20 years ago. I have always said that the Island reminds me of the slower paced times of the '60's!!. So pleased that you managed to visit a number of intersting sites and enjoy the many places to eat. Locally around Freshwater, I have gone to the Red Lion and the Waterfront. There is also the opportunity to hire bikes from John in Yarmouth, he would deliver them to the door, very handy!!. Although I don't live on the Island, I have learnt that it is a very close community and all very friendly lot, always happy to help. Looking forward to your return in the near future.

Thank you Belinda for a great review, we are so pleased that the house served you well during your stay on the Island. Hoping that you may visit again soon.

Thank you for your recent review and generous rating following your second stay at Tennyson. We are again delighted to hear about how you found it to be an excellent base to visit the Island. We were also happy to learn that you and the family found the house to be comfortable and having a pleasant surrounding environment to further your relaxed stay. Parking can always be an issue where ever you are, at home or away. We are certainly blessed with a decent amount of off street parking. Right from the start of our decision to make Tennyson a holiday home, we agreed to make it "Pet-Free". This meant that we couldn't bring our Spaniel over with us for a visit, purely to offer a place to stay which was free from pet allergies.It also meant that the house remained odor free and not having a lingering damp-dog smell. We were naturally concerned about the comments made regarding the cleanliness and acted on it after receiving your review. We were able to contact a family staying there this weekend and requested that they gave us a straight-up opinion on the cleanliness of the kitchen and in their opinion there wasn't an issue and all appeared to be acceptable. In regards to the mattress cover, our cleaner confirmed today(at the time of writing)that there was a slight mark on it and has reassured us that it is being dealt with as we write. We again thank you for bringing these points to our attention, we are sure you can see that these matters are taken seriously and acted upon to correct any small mis-givings with the upmost urgency.

Hi Lynda, thank you so much for your generous review and lovely comments. We are indeed blessed by having friendly neighbours. I generally hire a bike from the guys in Yarmouth when I am there, another great way to explore the area. Did you notice the Sports Centre just down the road?. They have an indoor swimming pool heated by solar panels, I pop in to use their cafe'. The Co-Op is certainly well stocked and a pleasure to shop there. They also have EV charging points over the back, although I was able to charge my car at the house. As a heads-up, I will be aiming to install a wall-box at the house later in the year to cater for the EV's. Hope to see you again soon.

Hi Glenn, thank you so much for your great review and thoughtful comments regarding your stay at our house and of the area in general. We are so pleased you enjoyed your stay and discovered the wonders of West Wight. It is the quieter and more relaxed part of the Island. Although its a small village, it seems to have all you need in regards to shopping and eating out. When I have been able to stay there, I hire a bike from John in Yarmouth and enjoy the ride along the old railway track to Yarmouth, then treat myself to a sandwich and a beer at the George or the Pier Cafe'. I am delighted that you were happy with the high standard of cleaning, we are blessed by having a great cleaner and by the team at Island Holiday Homes. Looking forward to your return visit in the near future.

Hi Pauline, I am so pleased to learn that you found our house very comfortable and enjoyed the quiet location. I would like to address the other comments made in your review. The combi boiler works on a pressurised system and from time to time it needs toping-up. The pressure outside dropped quite a bit that week which may have affected the sudden loss, as we had the same issue with ours that week. I am sure it was a nuisance at the time, but the saving grace is that we have a great team at hand to sort things like this pretty much straight away. This is the first time in Five years this has occurred to a guest, equally the matter of the damp smell. Our cleaner had picked-up your review and checked it out without delay and reported back to us that there wasn't a problem. So, most odd. Freshwater is a lovely little village, yet has pretty much all you may need to hand. Did you notice the Sports Centre?. It has a very nice indoor swimming pool, however, during this period in time it would be closed. The walk/cycle ride along the old railway track is one I enjoy, which lands-up in Yarmouth with a handful of places to have a bite to eat. Again, thank you for your review and comments and hope that you may stay with us again.

Hi Jacqui, thank you so much for your kind comments and review of your stay at our house. I have found it a true haven of peace and quiet when I get a chance to go and visit, mind you, that hasn't been possible for the past year or so because the bookings have been so busy!!. We are blessed by the team that help keep the place clean and tidy, inside and out. Freshwater really is a relaxed and laid-back village with all that you need close to hand. Plenty of walks and views to enjoy. I always hire a bike from John in Yarmouth when I'm there and find the old railway track that lands-up in Yarmouth a great trip out. Again, delighted that you enjoyed your stay, hope to see you return soon.

Hi Viktor, thankyou so much for your feed-back on your stay at our house. We do value your comments and where required will act on the suggestions made. That was an interesting point you made about the parking issue, which I wish to address. You were right to think it odd that said person should land-up with 3 spaces, they are NOT his or anyone elses. The space out the front is for visitors only, equally there are spaces across from the house for the same purpose. The parking space allotted to No.7 and the rest of the houses there run alongside each of the properties, there is room on our drive for 2 cars, nose to tail. We understand that the house "Hand-book" has disappeared, so my wife is bringing a new one which will detail the parking arrangements. Following your comments, we are suggesting that you may park out front to unload and load-up, then move the car onto the drive as soon as possible. Our house is the only holiday home we are aware of on that development. Some people get set in their ways which is only fair as they live there 24/7. Normally said person is quite friendly, but the house has been fully booked for the first time in 5 years clearly due to the current situation and with so many people coming and going seemed to flip his lid.

Hi Sue, thankyou so much for your kind comments and review of your stay. I am some what behind on these things, so, sorry about the delay in replying. We have had a House Handbook for a few years there now, which explained about various operations and procedures in and around the property. Clearly it has been moved/lost, so we have just printed a replacement that my wife will be bringing along with her this week. It will detail matters about the bins and parking. I knew, ever since we brought the property from new, that the silly back gate lock was an awkward so & so to operate, there is a nack, as always with these sort of things. From time to time, either our handyman or window cleaner would apply some WD40 to it, then it moves will no effort. We will continue to monitor the gate lock issue with the view to replace it with some thing different. All the houses on the development have these type of key-locks to their back gates, looks like we may have a duff one!!.

Hi Kathryn, sorry about the delay in replying to your kind review and comments regarding your stay, I have only just got my head around this system!!. We do indeed value your comments and are so pleased to hear that you had a comfortable stay. Freshwater is a great village with a good selection of pubs and places to eat. The fish & chip shop on the corner is welknown for miles around for their quality and good value. I usually walk there in time as they just open the doors, the service is quick and well organised. I am not a fast walker, yet the food is still hot by the time its landed on a plate back at the house. There are plenty of guided walks in the area, yet I tend to hire a bike from John in Yarmouth, he will deliver it/them to your door. The ride along the ex-railway track into Yarmouth is wonderful, especially as I usually land-up at the George Hotel to have lunch and watch the boats come in and out.