セビリアの中心部にある家。 4 BD＆テラス。 Argote de Molina

Dear Daniel, Thank you for your feedback. We are sorry to hear about the issues you experienced during your stay. Regarding the incident with the stairs, we regret any problems caused. We would like to clarify that our website clearly specifies the detailed characteristics of the house, including the fact that it has three floors which are accessed via stairs. The security of our guests is our top priority, and our stairs are designed and maintained to ensure safety of all our clients. We have never experienced a similar situation in the past and we regret that this incident occurred in your case. We will reconfirm the security of our facilities to ensure that everything is in proper condition. On the other hand, we will review the incident regarding the shower to address any issues and ensure it functions correctly. We would have appreciated receiving all this information during your stay so that we could have assisted you properly and helped with anything necessary. We appreciate your feedback as it helps us improve our services, and we hope to have the opportunity to better serve you in the future. Quality Department.

Dear Ron, Thank you for taking the time to provide us with your detailed feedback about your recent stay at our apartment. We apologize for any inconvenience caused by the number of stairs you encountered during your stay. On the other hand, we also take note of your observations regarding the living room space and the upstairs patio to enhance the comfort and functionality of this areas. We are truly sorry to hear about the issue you faced with roaches during your stay. Please accept our sincere apologies for any distress this may have caused. We take pest control very seriously, and we are already addressing this matter to prevent any future occurrences. Your comfort and satisfaction are paramount to us, and we are committed to providing a clean and pest-free environment for all our guests. Your feedback is invaluable to us as it helps us identify areas where we can improve. We are committed to continually striving for excellence and ensuring that each guest's stay is as comfortable and enjoyable as possible. To end, we're glad to hear that you found our location within town to be favourable. We hope you'll consider staying with us again in the future, so we can have the opportunity to exceed your expectations. Kind regards. Jose L.H. Campos Quality Department Manager