4/10 (不満)
Nicole
2023 年 10 月 31 日
良かった点 : コミュニケーション
気になった点 : 清潔度、施設のコンディションと設備
I was asked to rate our stay 1-5....given a 3 only due to the view....
1) The door lock/lack there of
Unlocking and locking the door from the outside is extremely difficult, so much so that we gave up a few times and left with the door unlocked. It appeared that the door locking area has been broken and poorly repaired.
2) Master bed had no sheet, they did deliver a sheet for the bed but it took them 3 deliveries to get the correct size
3) Multiple housekeeping issues need to be addressed.
The couch cushions are badly stained and not placed properly.
The sliding doors/windows have not been cleaned in some time, that is what very obvious.
4) The kitchen needs a deep cleaning. There was coffee spilled on the dishwasher, the top of the fridge was filthy, there were crumbs and candy wrappers inside kitchen cabinets and drawers.
5) I failed to take a picture of the shower curtain in the master bath, but it was moldy and filthy across the bottom and only covers 1/2 of the shower side.
6) the master bedroom closet door was broken and propped inside the closet.
7) Dusty lamps and furniture galore
8) Broken dining chairs
9) Living room sliding glass door was almost impossible to open
10) Some type of red "sauce" splattered on the wall beside the dining table