The property itself was wonderful, great location and an easy walk to the beaches.
We have stayed in many Stayz properties over the years.
It was extremely disappointing that we had to supply everything from washing detergent, sugar, basic condiments even salt and pepper etc., which in the past has always been provided by the hosts.
We were told to pick up the keys at Coolangatta, and received a text to inform us that the keys had to be retuned, and we checked out by 0930.
In normal circumstances, they keys are available at the property and left at the property.
We were given a "gift pack" from Gold Coast Holiday Houses, when we collected the keys. This comprised 150ml long life milk, 3 or 4 sugar sachets, two tea bags, couple of packets of biscuits, 1 sachet of detergent, chux and a sponge and a couple of other sachets. For the cost per night, we would have expected a great deal more to have been available, as they have been in all other properties.
Communication with the hosts was difficult. I was told that I had to ring them back when the correct person was on duty because I had a question. When asked if they could ring me the reply was no.
As stated, the property itself was wonderful.
We will not be using Gold Coast Holiday Homes again.