6/10 Aceptable
Mary B.
14 dic. 2024
Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Check-in y comunicación
Rockaway Thanksgiving
The screen door locked from the inside when we got there, so weren’t able to get in without calling the property manager. They eventually gave us a code to a different door to get in.
The house was freezing cold and the heat did not work. After several hours of trying to get it to turn on we called the property manager who had no idea how to work the heater. She finally called the owner who told us she wasn’t able to help because it was the day before Thanksgiving and there was nothing she could do. She yelled at me over the phone and offered no solution. We were there with my parents who are in their 70’s and were freezing. She told us there were plenty of blankets and basically said just deal with the cold, it was in the low 30’s outside. At that point we were ready to pack up and head the 4 hours home.
While packing up she called back and had a maintenance man come over with space heaters. The space heaters warmed it up enough we were able to stay and have our Thanksgiving as planned.
The house was clean and well stocked, and in a good location. We will not stay there again after dealing with the owner, she was rude and unprofessional.
Mary B.
Se hospedó 2 noches en noviembre de 2024
