I have never previously given a negative review, and I want to start by sharing that we enjoyed many features about this cottage including, spacious rooms, lovely setting, fun games in the basement (such as pool and table hockey), and nearby amenities. One minor drawback was the proximity to Highway 400, which meant the beach area was subject to constant traffic noise from across the lake. However, there were also several serious problems, that we found unacceptable, especially given the high weekly rates. Right from the start, the host was unresponsive. We needed information to plan our trip , such as, “is the water drinkable?”, “what is the configuration of the beds?”. The responses were minimal, curt, and not timely. For example, shortly before our week, we learned that some of the listed bedrooms were in a “Bunkie” some steps from the cottage. This information was provided only in response to questions. Later, when our water stopped entirely, the host implied that we were taking too many showers, and that “this is a cottage”. When we arrived, the Bunkie had not been cleaned., including the bedding which needed to be washed. Upon speaking with cleaning staff on our last day, there may have been a misunderstanding and belief that we would not be using the Bunkie. We note that the cleaning staff that we met on our leaving day was very helpful. With regard to water pressure; in fact, we were unable to take showers from day one, as there simply was not enough water.