Taos Haus Mountain Modern Sleeps 14 at Taos Ski va

Hi Rachel! Thanks for giving us 5 stars! We love that you loved the home and had a good time. So sorry about the confusion on those items during your stay and thank you for sharing so we can address that for future guests. There is a note about the locked off owner suite in the house manual - the owners are not a fan of the look of signs around the house, but I can see why you might be confused there if you didn't use the QR code to read the house manual. You didn't have to sign up for anything, just click the link from the QR to access our house manual document so you could better understand the details of managing the home and communicating with the host! We are considering getting a little projector for the house so folks can stream on the wall downstairs - the aesthetic of the home dictates the decision making here - the owners do not want a big black screen on the wall in the living area. For the lock - we tend to love the Yale locks and use them at most of our properties. Usually, we have a long period of time when a lock starts to make a noise, especially an indoor lock, like up to a few days to a few weeks, and we are always available to fix issues - but yes, we were having an issue receiving texts that week to our main number due to a regulatory change. Please always reach out by phone or email if you don't get a reply on text, we never want to miss guest messages. The QR code we place in each home is a link to information about the home provided by us, Abode Vacation, the local management company you booked with through VRBO to rent the home.