Mountaintop Ellijay Cabin w/ Private Hot Tub

Hi Samuel, we want our guests to feel comfortable during their stay, and we’re sorry if you encountered any issues. After reviewing your feedback, we followed up with the homeowner, and they shared the following:-We informed you before arrival that recent snow and rain made the uphill dirt road rough, but it remains accessible without ice. While a truck or SUV is recommended in the listing, cars regularly make the drive.-The hot tub issue was due to a faulty relay, which we informed you about in advance. We provided a temporary fix and offered an extra night as a gesture of goodwill. The control box has since been replaced, and the hot tub is now fully operational.-Both grills have been tested and have propane, with a full spare tank available. The ignitors may need a few attempts, and matches are provided in the kitchen drawer as a backup.We appreciate your feedback and hope the mountain views and peaceful setting added to your experience.

From the owner: Hi Tavish, we are sorry to hear that you did not have a good visit. - We are located at the top of a mountain, and we share the space with plenty of critters. We do what we can to keep the ones we don't want around at bay, but sometimes they get in. We are sorry for the inconvenience. - We had a heck of a storm, and it knocked down some trees, cutting the power off to approximately 153 homes in North Georgia. We can't control Mother Nature. - Due to the power outage, it also knocked off the power to the well. I have made some costly improvements that we hope will solve this issue in the future. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Wayne, we want our guests to rest easy when they stay with us, and we apologize for any issues you encountered during your trip. After reviewing your feedback, we reached out to the homeowner, and they would like to share the following: -This cabin is situated atop a mountain with access via gravel and dirt roads, each marked with signage as described in our listing. Following the directions to remain on Brushy Top Road and turn left onto Lory Lane should ensure a smooth arrival, as outlined in our directions. -From the beginning of our rental history, it has been noted that this property may not be suitable for elderly or handicapped guests, with photographs illustrating the presence of steps. We are in the process of updating our listing to accurately reflect this information. -Regarding the TV, we checked it after your departure and found it needed adjustment back to the correct channel via remote control, after which it functioned properly. Thanks for taking the time to leave your review! We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

Hi Larissa, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The home is regularly exterminated, but due to its rural location, occasional pests are normal. After you reported the issue, Evolve followed up to provide a fair resolution. However, without any documentation, a refund or further action wasn't deemed appropriate.- Our cleaners consistently do a great job preparing the cabin for guests, ensuring there isn’t any dust or cobwebs.- The listing recommends a vehicle with high ground clearance, such as a truck or SUV, due to the mountain roads. There's also a map on the listing showing the approximate location of the cabin so guests can decide if the location and necessary routes meet their preferences.- Detailed driving directions are provided in the pre-stay information to assist with navigation in case of losing service.- The A/C works well downstairs, but it does get warmer in the upstairs bedroom at mid-day. A portable A/C unit will be made accessible in the next few weeks to address this.We do all we can to provide an excellent guest experience and we look forward to hosting many satisfied guests.

From the owner: We are sorry that you were not satisfied with our home. We strive to offer all we can for our guests' comfort. - We do not offer a blow dryer; we're sorry for the inconvenience. - The mirror in the bathroom may be too high for short people. - We have the information about the mountain terrain in the description. We recommend an SUV or 4-wheel drive vehicle. We also provide directions via email. We understand some GPS apps will turn you around; this is out of our control. - The cabin is closed up in between bookings, but we make sure it is clean and 100% guest-ready. - The cabin is located in the middle of the woods, and we have exterminated, but at the end of summer, we can see tiny scorpions from time to time. - We have TV service which includes WIFI, and we also provide Netflix, Peacock, and Paramount Plus. - Housekeeping usually does a good job cleaning the fridge. Sorry, they had issues.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi R'Kenia, we really appreciate you sharing such detailed feedback, and we’re glad you enjoyed the beautiful view, easy check-in, and helpful communication with the owner. We’re sorry you experienced some issues during your stay. We followed up with the homeowner after reading your review, and we wanted to share the following:- The guest before you did bring dogs and paid a pet deposit. The owner was unaware of any urine smell and will address this with housekeeping. They are also considering no longer allowing pets to help maintain higher cleanliness standards.- The pullout beds are not used very often, as most bookings are for couples. During your stay, there were three and at times four people in the property instead of the two guests originally booked. The owner will make sure housekeeping does a more thorough job checking under furniture and washing all bedding moving forward.- The hot tub was cleaned and refilled with fresh well water before your arrival. The owner was glad to help get it working so you could enjoy it during your stay.- Firewood for the fire pit is not included, but there is leftover scrap wood from work done on the cabin that guests are welcome to use. The owner does their best to cut it to size when time allows.Thanks again for taking the time to share your experience. Your input helps us keep improving and make each stay more enjoyable for future guests.