Oceanfront Gem w/ Community Perks in Myrtle Beach

Thank you for your feedback. We appreciate you taking the time to share your experience. We understand that the room layout and bed configuration did not meet your expectations. After checking in, you expressed that you wanted to cancel because the room and beds were not what you were looking for. We strive to provide accurate photos and descriptions so guests can determine whether the accommodations are a good fit before booking. Regarding the maintenance and cleanliness concerns mentioned in your review, we did not receive any communication during your stay indicating that these issues existed. Had we been notified, we would have been happy to work with our local team to address them as quickly as possible. We value guest feedback and will review your comments with our property management team to ensure the unit continues to meet our standards. We wish you all the best in your future travels.

Owner Feedback: "Ryan, thank you for sharing your feedback with us. I'm sorry to hear about the noise you experienced with the trash removal. We will speak with the HOA about this. As for the palmetto bugs, I'm sorry you saw a few. I assure you we have a professional exterminator that sprays on a schedule, but unfortunately, after we get heavy rain down here in the South, it's common for a few to make their way inside. As for the outlets, they are working properly. Two of the outlets operate with a switch on the wall, but we will make sure to label this better to call attention to it. As for the amenities, we went back and looked at the cleaning photos from the day of your check-in, and verified all amenities were present (toilet paper, paper towels, hand soap, shampoo and conditioner, dish soap, etc.) We also verified the utensils were present, including silverware and cooking utensils. We are having the refrigerator looked at, so thank you for bringing that to our attention. I'm sad I didn't hear from you during your stay so we could address any concerns you had while you were staying with us. This is why I always make sure to personally text each guest to ensure you have my phone number. We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!”