I am writing to formally follow up on several significant issues experienced during our recent stay at Serendipity Cabin on Taneycomo from August 22, 2026 to August 28, 2026.Our primary reason for selecting this specific property was the advertised hot tub, as our entire group was anticipating its use. Unfortunately, the hot tub was completely non-functional for the duration of our stay. Although we reported this issue immediately upon arrival, no action was taken to resolve it.Additionally, we encountered several other major concerns that impacted our safety and comfort:Safety Hazard & Delayed Maintenance: Upon check-in, we reported a soaked carpet that was actively leaking onto adjacent tile, creating a severe slip hazard. Despite notifying your team twice, this was not addressed until several days into our stay, leaving behind a persistent foul odor.Kitchen Conditions & Appliances: Essential cooking supplies were missing, and the provided cookware was dirty upon arrival. Furthermore, the dishwasher failed to clean dishes properly, forcing our group to hand-wash all kitchenware to ensure basic hygiene.Given that a key amenity central to our booking decision was entirely unavailable, alongside the unaddressed safety hazards and cleanliness issues, our experience fell far below reasonable standards.