4/10 – Schlecht
Rickie C.
13. Juli 2022
Gut: Sauberkeit
Verbesserungswürdig: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
NO A/C during summer where temperatures were hitting 113f 45 celsius at times
The house is beautiful on the inside. Very Very nice. Seems new and smells new. As soon as I checked in (the person that greeted us in the property was not the property manager. Simply someone else I had never spoke to prior to arrival) showed me how most of everything worked but when I asked about the A/C (because it was very hot inside stuffy almost like no circulation) the person said "oh you have to reach out to Olivia about this as I have no idea" He did not tell me the house had no A/C. Otherwise I probably would have not unpacked and found a different place to rent/stay.
That said, I immediately messaged Olivia, called many times then finally towards the end of the day I got a hold of her. She said her phone got damaged and has a loaner phone now. I asked her about the A/C and after she investigated it she let us know the following day that the house does not have A/C and that it should have been covered in the listing description. Clearly it was not. There's absolutely no way I would rent a place in Europe during Summer with no A/C.
The windows open literally opens the door to centipedes, which we had a few.
When I tried to take a shower in the master bedroom shower, the shower floor being that its flush with the bathroom floor the water flooded the bathroom almost right away. The drainage is not correct, causing a big issue for others that can easily overlook and slip.
Overall, the house has a lot of potential but in my opinion (during the summer at least) its not ready to rent. Its just asking for negative reviews and that should not be the case.
Finally, this morning I receive a text from Olivia (Wednesday morning, and I checked out Monday 7am) that she received a call from the neighbors that the lights are on and windows are open. I told her, I had left Monday at 7am and now you are reaching out to me about windows open (no A/C) and lights on (property advertises lights turn off by themselves which they did) Made me feel that the negligence is on them for not going to visit their property after the person that rented it left. How can that be? This is just like renting a hotel. When you checkout the housekeeper comes and cleans up the place that day and not two days later.
Nonetheless, I hope they are able to learn from this so they can offer a much better experience to others and either put fans or AC in individual rooms or make it clear there are no A/C during the summer.
Thank you
Rickie C.
Aufenthalt von 4 Nächten im Juli 2022
