2/10 – Ungenügend
Jaime T.
2. Mai 2023
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
DO NOT STAY. BED BUGS AND NOTHING WORKS
One of the worst experiences I’ve ever had. Kitchen was useless and we didn’t have access to the other one as it was locked. Matteo claims we asked to not use it (again, I have proof that this isn’t the case as I have screenshots of all of our conversations) We brought home bed bugs. The oven was falling out of the wall and never worked. All of the plugs wouldn’t work with EU plugs so we went out and bought more and they still didn’t work so if you want to charge any devices, good luck! No WiFi and again, couldn’t plug in our phones because non of the outlets were standard EU plus! The road leading up to the villa was HORRIBLE and damaged our rental car. The pool table shown you are not able to use unless you give a €500 deposit (which he will just keep) He robbed us of so much money. The cleanliness of the house was disgusting and was like it hadn’t been cleaned. My 7 month old, as soon as I put her down on the bed was covered in dirt from what was supposed to be a clean bed. Mold in bathrooms, used toilet paper from the previous guests left in the bathroom. Just disgusting. Again, BED BUGS. We had bites starting day 2 and only got worse. If you know what’s good for you and your family DONT STAY HERE. I have photo evidence of everything and spoke with Matteo about this and he continually called us liars. Again, I have photographic evidence. Ruined our trip to Rome. I have also called health and safety to come to this home as it’s a health hazard and no one should be allowed to stay here.
Jaime T.
Aufenthalt von 6 Nächten im April 2023
