2/10 – Ungenügend
John W.
26. Juli 2022
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Stay Away from Sound and Shore Realty and this Home
If I could award zero stars, I would. This is the worst property management company I have dealt with over the years. We stayed at #215 "Bikinis & Martinis" in Rodanthe. The home reeked of urine when we arrived and we found wet paper towels on the living room rug as well as wet soiled furniture. All was reported on the day of arrival. We subsequently reported no working ice makers, disgusting pool condition, door handles falling off, the growing water issue, and the lack of clarity on their description of the property. We had six grandchildren under 5 and trying to manage them away from the living room and the stinky water and rug didn't make for a very fun experience for any of us.
NOTHING was done to address any of the obvious concerns. They sent over mothers of maintenance workers to try and see what the problem was. Six people interrupted our stay and yet nothing was done. Finally, on Thursday the wet rug was pulled up and taken away but the water remained and if I were the homeowner, I would be furious that the property management team did nothing to salvage the flooring and the obvious water issue.
Today the company rebuked my offer of a refund for such a disappointing experience. Jessica was condescending and out of touch. The homeowners really should look to a different property management company. Jessica despite the complaints never once stopped by the property and yet claims that there are no problems. Not only is this insulting but it is an embarrassment to the company.
I haven't even started to discuss the obvious misstatements about the property. Ocean views? Hah! I guess if you say standing on the third floor and leaning outside of the railing to catch a glimpse of the beach a view then I'm wrong. Don't trust anything this place writes about its properties. It is all manufactured.
This is why realtors are one step behind used car salesmen when it comes to honesty and integrity.
John W.
Aufenthalt von 7 Nächten im Juli 2022
