I sent a few questions through email within the week before our stay and never got responses to my questions until the day we checked out.
Additionally, when we booked our stay we asked for an early check-in (just one hour before the scheduled check-in of 4pm) and never heard a word in response. We drove past the rental an hour before (3pm) and no one was there-no cleaners of anyone else) but they never responded to our request, which they easily could have accommodated. We did not go in early as we felt we had not been given permission to do so but it seems that it would have been painless for them to have allowed us to do so.