10/10 – Hervorragend
Lisa N.
20. Mai 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Heaven on earth
The house was heaven on earth - decorated beautifully, stunning views from porch.
I highly recommend this house! Summer was wonderful.
Our only complaint was the concierge - Ayana
1. Did not meet us at the house (we let ourselves in via unlocked door). She had our flight info as she arranged for transportation from airport.
2. We saw online welcome basket with deck of cards - we did not have anything.
3. Did not bring credit card machine for groceries. Cash or credit was an option.
4. We had not signed waivers ahead of time. She did not bring hard copies as was visibly annoyed that we had not done this ahead of time.
5. Called her the next morning to request a cab - very short and stated she was busy.
That was enough for us and we went to plan b. If you find yourself in a similar predicament please call Floyd (taxi 19). He took care of us all week!! We even made a point to speak with folks at Exuma Tourism office and tell them how wonderful Floyd was! He delivered coffee creamer, arranged for pizza delivery, took us boutique shopping, etc.
Concierge service can definitely make or break a trip. We are extremely grateful for Floyd!
When we went to check out Ayana was just sitting in the driveway in blacked out windows so we had no idea who was at the house. She finally opened the door and end the trip just as it started - very rude.
Lisa N.
Aufenthalt von 5 Nächten im Mai 2024
