2/10 – Ungenügend
Elia M.
5. März 2024
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
A horrible and terrible experience!
In the past six years of renting with VRBO, I have always had a pleasant experience with little to no interaction with an owner. I left the property to go into town leaving my son and two puppies in the kennel I had brought with me. This is when the “owner” took it upon himself to come into the home I had just rented uninvited, unannounced and unwelcome. He entered using the front door startling my son and puppies. When told we had rented the property from the 1st through the 3rd, he stated he was the “owner” and could come in and do as he wished. The “owner and his two children proceeded to go upstairs and rummaged through the rooms including those we were staying in. After about 45 minutes, they left through the front door he had opened and let himself out. Once I returned and after learning what had transpired I messaged the host and asked if he had entered the rental. He replied no. Upon further messaging he replied he only entered the parts of the home I didn’t rent. Nowhere in the listing does it state this was a partial rental. I called VRBO and their representative urged me to call 911 and leave the house for our safety. Fearing what else the ”owner” might do and knowing the house is very remote and without working locks we immediately vacated the property. Shaken by the experience, I continued to message the host during which he confirmed entering the property and watched us on video. A truly horrible experience which shoud not be allowed to happen to anyone else.
Elia M.
Aufenthalt von 2 Nächten im März 2024
