2/10 – Ungenügend
Laurie J.
23. Okt. 2022
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Do not walk, run from this rental!
First we found it strange that you enter into this unit through the bathroom. It is up a laneway behind a house and backs onto a subdivision. The “kitchenette” was not very clean with some leftover packages of food in drawer from previous guests and no microwave. It was a warm day when we arrived and the heat was on full blast and was controlled from another unit. It continued to blast heat for our whole visit. We were to stay for 3 nights and the first night was fine as there were no guests in the suite beside us. The second afternoon a party of around 10 people arrived to the suite that is attached. They were there to party and proceeded to get drunk and party very very loudly. We could hear everything clearly as if they were in the same room as us. The door separating the 2 suites was apparently not locked on their side and they repeatedly tried to open the door to enter our suite. We contacted the manager by email and they said unfortunately the walls are very thin and they would ask them to keep it down. They did not keep it down and knocked on our entry door at one point. As a result of this, we did not sleep and had to cut our vacation short and leave the next morning as we knew this would continue throughout the weekend. We were very disappointed as we had planned this getaway months before and travelled from Canada to the area to attend a conference. We had to miss the last day of the conference and fly home early. I emailed the manager to tell her we were leaving and got no response and continued to email her many times over the next 3 days and no response. I contact d vrbo to request a refund of the final night and they could not get a response either. Finally 3 days later, she responded saying she was waiting to hear back from the owner and would issue a refund for the final night. No apology for what happened. Why would you rent the adjoining suite to a large party knowing that the walls are paper thin??
Laurie J.
Aufenthalt von 3 Nächten im Oktober 2022
