6/10 – Okay
Elizabeth
29. Dez. 2023
Gut: Sauberkeit
Verbesserungswürdig: Kommunikation
My check in was on Tuesday the 26th of December 2023, @ 4pm and the first thing that I noticed was that the trash can outside was already full, second there was no internet and our phones had no reception so we couldn't communicate with Vacasa to inform them of the situation, the fireplace wasn't working, the livingroom T.V. didn't have a power cord, the upstairs restroom toilette seat had black erased hearts that were slightly erased but still viewable. The upstairs bedroom's smoke detector started beeping and there was no fire so we noticed that the batteries were low, the downstairs bathroom door doesn't lock, the downstairs bedroom that is facing the street wall furnace heats up scorching hot and doesn't have a warning label, so I slighlty scorched my hand on it while checking the heat. Vacasa showed up on Wednesday to tell us that the fireplace was out of service and that they couldn't fix the internet so we had to wait for an internet technician to show up on Thursday at 1:30 when we were told that they would come in a time frame of 8-12. We delayed our outing waiting for them. The downstairs bedroom's comforter was also torn. We have pictures of all these unfortunate inconveniences. I called Vacasa to report all of this and requested compensation and they said to just wait for a call. I wish that all these inconveniences were taken care of before arriving and to note that there was no cell service at the cabin on the website to prevent any inconveniences.
Elizabeth
Aufenthalt von 3 Nächten im Dezember 2023
