8/10 – Gut
Shannon C.
5. Apr. 2024
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in
Wonderful home, great location
We rented this home for two weeks and had a wonderful time with family & friends. The house was very clean and spacious, the backyard landscape is well maintained with many sitting nooks to gather in and the location of the house is central.
Opportunities for improvements:
Prior to arriving we read reviews about ongoing issues with the hot tub (function & heat) & reached out to the mgmt company to address the concerns. Upon our arrival and throughout our stay we ran into a variety of issues with the hot tub, including underperforming jets & low temps. When we asked for assistance, we were informed there was a tablet in the kitchen. We found the tablet, but no instructions on how to use it and there were multiple apps available. Luckily one apps "looks like" a pool and we were able to figure it out on our own. A step-by-step instruction guide to use the tablet, hot tub & water features would be a huge improvement for future renters.
On the last day of our 14 days stay we woke up to find a company (unannounced) in the yard working on the hot tub. When I approached him I was told he was called for a leak and the hot tub was due for repairs (not caused by us) that should have occurred months before. They worked on the hot tub for >4 hours (eating into our last day. The bathroom shower curtain rod tension is not working and that needs to be replaced. Suggest the purchase of more pool lounge chairs (more than 2). Overall, the home is in a great location, would stay again.
Shannon C.
Aufenthalt von 14 Nächten im März 2024
