2/10 – Ungenügend
Mark A.
9. März 2024
Gut: Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
AMI is Great - This propery was not
This was our family’s second time staying on AMI. The first time was at a comparable house on the north end of the island. That stay was 5 stars.
Anna Maria is a great place to stay but would caution other vacationers to be aware of some issues with this property before making their decision.
I’ll focus on the cons because that’s what other potential renters should be aware of.
Cons:
Heated pool was not heated for over half of our stay. It was a Saturday and we weren’t able to get the pool company out to fix it until the Monday, and it required two visits to get it up and running. The pool wasn’t warmed up until the last 2 full days of our stay (Thursday and Friday) which was very disappointing for the 4 kids there.
The rental company responded after 2 weeks after our complaint and offered us 2.5% of our rental fee towards a future stay. They blamed bad weather, but improper maintenance was also a factor (a valve was incorrect and fixed on the second visit from the pool company). We will be avoiding this Beach House AMI company when we visit AMI again.
There were numerous broken items when we arrived. Toilets, dining room chairs, dishwasher not installed properly. It wasn't in great shape
When we arrived, we were not given the code to open the garage and rental company didn't respond with this info. It was alarming easy to guess.
The washing machine has mold or mildew on the gasket
One o the showers was LOUD and sounded like intense pipe rattling was happening
Mark A.
Aufenthalt von 7 Nächten im Februar 2024