4/10 – Schlecht
Samantha E.
9. März 2024
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in und Kommunikation
Great Location
Overall the house was beautiful and in a great location. Both sunset and sunrise viewing every day. Safe Area. Communication from the property management was poor. Full and accurate instructions on how to use all aspects of the home’s amenities was not clear or available. The pool and spa turned green during our second day and was never ready for use after that during our stay. The boat and captain was a simple process and easy to use. The management contacts were mostly only available by text. They would say they were going to help but in the end never did. We did have to have to pay electric for the week as expected but there was no reduction for the electricity for the running of the pool and the spa all week when those amenities were unusable. I had planned to work during our stay and we did not have Internet for the last 3 days of our stay or television. I would return to this house again if the management team was available to help, timely with the use of the home. We paid a lot to rent the home and expected to use all the amenities the entire week. It was a letdown.
Samantha E.
Aufenthalt von 7 Nächten im Februar 2024
