6/10 – Okay
Lorresa J.
31. März 2024
Gut: Lage
Verbesserungswürdig: Genauigkeit des Onlineauftritts
Sleeping arrangements inaccurate and missing check in materials
The overall location of this unit was amazing. The views were amazing. Checking into the condo was easy, however we were missing several items at check in. We didn’t have parking passes or wristbands in the unit. I contacted host, and they said they would be delivered the next morning. However, we lost an evening of using the amenities. The hotel security were checking wristbands in the pool area. We didn’t have wristbands that night so we couldn’t swim.
I booked this condo for a family trip. The unit said it sleeps 10 people. We had 10 people in our group. The week before we were to arrive I sent several messages to the host asking about the sleeping arrangements. I only counted 8 spots to sleep but condo said it slept 10. The host told me that they only counted 8 too. They would reach out to property manager for clarification. I didn’t hear back from the host so I sent multiple message. Finally the day before check in after sending multiple messages they said the couch can be put together into a queen bed. This is definitely not a couch that is supposed to be put together. This would require us to rearrange several pieces of furniture plus there is a big crack down the middle. I would never expect anyone to sleep on that. We had to go out and buy air mattresses for 2 people. I noticed after I complained they now updated the listing to sleeping for 8 people. I wish we would have known that before booking. That was very disappointing for 2 people
Lorresa J.
Aufenthalt von 7 Nächten im März 2024
