2/10 – Ungenügend
Jane S.
23. Mai 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
DO NOT BOOK!!!
I can't even rate the property because the owner canceled on us just after we landed at the airport! I should've paid more attention to the past reviews, but we were in a bind after the first property that we booked was sold, so this was the first one that we found available. From the get go, the owner never responded to any of my emails, just asking general questions. I have booked with VRBO several times and never had any issues. The day before our arrival, we still had no check-in info. I phoned VRBO the morning before our flight and was told to go to the property when we arrived! We were coming to Las Vegas to get married and we had our 5 adult kids and 2 in-laws staying with us. Still no contact from the owner after we landed in Las Vegas so again, I called VRBO, they made contact and I was told that the owner would be contacting me with the check-in information. INSTEAD, I get a call from the owner telling me that she was going to have to cancel our reservation because the house was flooded! So we were stranded at the airport with no place to go! Now, I don't know if the house was really flooded or not, but the fact that she never responded to any of my emails and had no contact prior to arrival is enough of a red flag. I have recommended to VRBO that she be removed from their site, she gives VRBO a bad name. After 2 nights in a hotel we were finally able to find a GREAT place to stay, which will be getting glowing reviews! My advice, DO NOT BOOK THIS PROPERTY
Jane S.
Aufenthalt von 4 Nächten im Mai 2024
