4/10 – Schlecht
Joan L.
13. Apr. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Not great
When we booked we booked for 10 people.
1. Only could take two showers and then had to wait for hot water. Never enough hot water.
2. Only 8 towels given, we spent each day doing laundry so we could shower.
3. One bathroom shower door kept falling off.
4. Drains were very slow, kept backing up.
5. One of the vehicles we were made to park off site and it was not close, very inconvenient.
6. The main pool was closed the entire time. Not cool and no communication about it.
7. The indoor pool was disgusting, so dirty.
8. The room itself was surfaced cleaned but under the beds and furniture had not been cleaned in a long time.
9. The check in process was absolutely ridiculous, when we arrived in site we were told we had to drive to another location. The only thing we did after driving 15 hours to get there only to get back in the car to go another 15 minutes was grab 10 rubber bracelets for the pool ( that was not opened) they could have been left in the room.
10. Washing machine was very dirty and had to be cleaned out, the agitator was plugged.
Overall this was very disappointing, I would never stay here again. We called the number on the first day there to let them know about the shortage of towels it was after hours we left a message and no one called us back. I called towards the end of the 1st week and explained to a lady that the shower door keeps falling off and the tub drain was backing up and she said she would let them know. That was the last we heard.
Joan L.
Aufenthalt von 14 Nächten im März 2024
