8/10 – Gut
Mindy H.
25. Mai 2024
Gut: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Great weekend
Loved how nice the space was, we enjoyed sitting outside when the weather allowed. Very close to town and able to explore all the shops and wonderful food options for all meals. Only minor drawback. They moved us to a different unit and made changes hours before check in. This led to a snafoo at check in where we had already checked in and unpacked and someone else showed up. Turned out that I had missed the message changing the units back to the original plan on the app. The host was immediately reachable and although I disliked his first convo with me on the issue (I felt I was being blamed rather than the host expressing apologies for the mishap), I very much appreciated that he was more pleasant the second conversation about it and he was able to resolve it within 20 minutes. Whether I missed the message, receiving entry codes for one unit and changes hours before check in isn't the smoothest customer service. But luckily we didn't have to move units. This being the only drawback, it was a great vacation, despite the initial stress at check in.
Mindy H.
Aufenthalt von 3 Nächten im Mai 2024
