2/10 – Ungenügend
Kyron H.
28. Mai 2024
Gut: Kommunikation
Verbesserungswürdig: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Complaint
Our stay was supposed to be a memorial trip for 2 nights 3 days but upon arrival we were stopped by a free roaming guard dog that wasn’t in the description. Had livestock sitting behind the home we were staying in, that also wasn’t in the description. Once inside noticed a strong smell of cigarettes and me and my spouse both have asthma and we knew from them on we wouldn’t be able to stay. My spouse also has a service dog and unknowingly that a guard dog would be there was another reason we wouldn’t be able to stay.
We contacted the host to let him know we wouldn’t be able to stay for those number of reasons listed above and he then told us to contact Vrbo and ask for our money through them. This became a nightmare for us being late in the day having to hurry and find another place to stay before it was too late and not being from the area. So the following day we contacted Vrbo and gave them the reasons why we were asking for a refund and the host tells them we were the ones smoking inside the property when he wasn’t there, all communication was thru text or call and he works a evening shift while his misses works a day shift so we had no one in person to speak with.
And says we also brought a dog when I clearly stated we have a service dog and he had the option to reject us or keep us. Really inconvenient for us and I do not recommend a adult that’s not honest. Completely lied in order for us to not get our money back.
Kyron H.
Aufenthalt von 2 Nächten im Mai 2024
