2/10 – Ungenügend
Julie H.
19. Jän. 2023
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Will not be back!!
I have stayed at this condo twice in a span of 6 months. The first time it was great because I didn’t run into any troubles. The second time, on my 2nights there, the guests above made so much noises at 6:30am. I went on for 3 days until I had enough and reported to the guy sitting at the front desk. To my dismay, he dismissed the issue and said he will try to talk to the guests above us stating “if they’re making the noises” or I can call security next time. The next morning it happened again and went down to report to security, but guess what it was closed. I went around looking for staff to ask who should I speak to regarding this issue and was directed to speak to someone in the room next to the elevator. She told me I will let the the manager of that room know and they will speak to the owner and the owner will speak to the guests. (WHAT) I finally emailed the management directly and got email back saying …” we’re sorry, we understand how you feel” blah blah, no you don’t!!! Needless to say, nothing was done, until finally on 5 days I had enough and went up to the room myself and spoke to the woman. She said she wasn’t aware that she has been making all these noises and that no one has spoken to her about it. The next morning, the noise of moving of chairs/table stopped, the loud opening/closing of closet stopped, the running/stomping stopped. I understand there are inconsiderate guests and it’s not the hotel’s fault, but the lack of actions and responses from the people in the front desk, the staff, and the management is beyond unacceptable. I was told that this condo and the rooms are managed by 20 different owners. If your room is booked and managed by owners, more likely your needs or concerns will be met, but if it’s managed by Castle Waikiki Shore, please beware the lack of decent guest service or even crack a smile at you at the front desk.
Julie H.
Aufenthalt von 9 Nächten im Dezember 2022
