House is large, but that is the only thing correct in the description. Prior to booking, I messaged owner, lives in Germany, asked two questions. One about access to garage and one about a heated, correctly functioning spa. The answers, yes garage 'has space for a large car' and 'spa and pool have independent heat which can be adjusted to the temperature you require.'
Prior to traveling on Dec 21, messaged owner for entry intructions. Messaged again Dec 22, 23. No response, booking started 23. I was so nervous! Finally, I found a number for the property manager ONLY on information sent from vrbo's confirmation. Called Charlie on Dec 23, left voicemail. Called again Dec 24 twice. Second time was about 3pm, 3 hours before arrival. We received entry instruction, but had to ask all questions like wifi password, trash day, etc. as there is no instruction manual in the home.
Upon entry to the home on Dec 23, it is VERY dirty! Walls, floors, rugs, counters, cupboards. Had to wipe kitchen before setting anything on counter. My cloth was brown. Things were broken, window in master, closet door in bedroom, door in upstairs bedrooom has been chewed by critters and mess on floor still there. Too much to write here. Garage door is broken. Spa did not heat and the grout between glass block is missing in places. The two things asked prior to booking. Had i know this, i would have rented another home! Owner communication is poor! Had to get vrbo involved for partial refund!