2/10 – Ungenügend
Steve C.
4. März 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Too many drawbacks - Minuses far outweigh pluses
We had a good deal of difficulty checking in because property management company was not responsive in answering concerns. After checking in we found that 1) glasses and dishes in the cupboard needed cleaning, 2) the kitchen sink was filthy and did not drain well (we left it as we found it); 3) there was but a small single bar of soap for two bathroom sinks and kitchen sink; 4) there were no condiments (sugar, pepper, coffee, creamer, tea, etc.), 5) one of the two bath towels was threadbare, with holes in it; 6) there were no washcloths and only one hand towel for the two bathrooms; 7) there were no cleaning supplies; 8) the kitchen sink cabinet door hinge was sprung; 9). the shelf in the lower kitchen cabinet was broken; 10). there were 3 fans, but only 2 were operable (insufficient for colling the apartment); 11) there was no guest manual to explain operation of appliances, TV, internet, control pads, etc.; 12) no instructions on elevator or entrance operations; 13) no napkins or paper towels; 14) No clear explanation of which lockbox held apartment keys (we had to test 5 lockboxes before finding the keys); 15) floors in bathrooms appeared not to have been cleaned; 16) deck was poorly maintained and had several decking boards that had rotted through; 17) no response from property management company in response to complaints. We've stayed in worse places, but those were in 3rd world countries. The only redeeming features of the apartment? Location & roominess.
Steve C.
Aufenthalt von 4 Nächten im Februar 2024
