2/10 – Ungenügend
Catherine A.
26. Aug. 2023
Gut: Lage
Verbesserungswürdig: Sauberkeit und Check-in
Not the best - bugs and bats
The location of the house was great. There are two beach accesses nearby. The house is spacious with plenty of room to eat, hang out, and relax. The check-in process was a bit odd, the morning of our check-in I realized that only a portion of the rental cost was charged through VRBO, I had to login to a separate Dunes Realty portal to pay a balance before I was given a door code.
The cleaning service could use some help. There was plenty of sand on the floors, carpets had not been vacuumed and all rooms had bits of debris throughout them, including dead bugs. A glass with beer in it was found beneath a bathroom sink.
The home has an elevator, which you’ll need to go get a key from the office to operate. That directive was never provided, we had to call and get them to locate a key for us.
At 1am we discovered a bat flying through the upstairs hallway. No outside windows or doors had been opened in the upper level. We got the bat out of the home and shared with the realty office that there could be more - the office personnel didn’t seem to be concerned. Ants were on kitchen counters and various other bugs on the main level.
The mattresses are old and sag to the ground. Again lots of trash and dirt beneath the beds.
The house has great potential if Dunes Realty would step up in several areas here.
Catherine A.
Aufenthalt von 7 Nächten im August 2023
