8/10 – Gut
Nancy L.
12. Apr. 2024
Gut: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Beautiful But Refrigerator Problem
The pictures are accurate. The unit was very comfortable, nice and clean. We were told via a VRBO message less than half an hour before check-in that the refrigerator was not working. We did not see the message until after we food shopped and checked in and realized on our own that neither the refrigerator nor freezer were working. Despite emptying the clogged ice bucket, water kept leaking onto the floor, which we mopped up with an available beach towel. Fortunately, we were able to get by using the small refrigerator in the lock-out and our cooler on the balcony as it was March. We recognize that these things happen, and our communications with VRBO were all polite and professional, but to be notified so late is unacceptable. We did not ask and VRBO did not offer any type of accommodation – not even a small credit for a future VRBO stay. There was a gratuity envelope for the cleaning service. We left a gratuity, but the cleaning fee in the booking was high given our experience in the Mt. Washington Valley. We hope the local person actually cleaning the unit is compensated commensurate with the charge because he/she does a great job.
Nancy L.
Aufenthalt von 2 Nächten im März 2024
