2/10 – Ungenügend
Tim H.
8. Apr. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
DO NOT STAY HERE
House was absolutely filthy. Carpets were disgusting. Black in areas with stains/spills all over that were never cleaned up. Thick layer of dust on the ledge in foyer. White trim is black in some areas throughout the entire house. Didn’t feel comfortable sitting on couches. Never used the hand railing going down the stairs d/t being so dirty. Had to constantly dodge huge stains all over the carpet. Couldn’t go barefoot, had to wear shoes the entire time. Had to wash the door knobs on the master bedroom closet due to them literally being black. Walls, staircase, trim had liquid stains all over them. The whole house needs a deep clean.
We also had an issue with the pool heat. This was a last minute rental and upon booking (Tue pm) I sent a message asking about pool heat as the listing doesn’t say anything about charging for pool heat. In fact, it states that there is a “heated pool” which lead us to believe that there wasn’t any extra charge for heat. We were specifically wanting a house with a pool so this was a big deal for us. They didn’t respond to our message until a day and a half later, which was the day we were checking in. Response was that there was a charge/day for pool heat with a 5 night min. We were there for only 3 nights. Had that been in the listing ahead of time we would’ve moved onto other options as I stated before we REALLY wanted a pool and would’ve paid for 3 days worth of heat, had we known.
Tim H.
Aufenthalt von 3 Nächten im April 2024
