4/10 – Schlecht
Joan S.
18. Sep. 2022
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Disappointed
From the time we first arrived in the pitch dark night, with no entrance lighting of any kind, our expectations for a colorful, well appointed apartment like the one in the photos were not met. Somehow in the time between now and when the photos were taken a new owner or management company came in and stripped the apartment of its beauty and comfort.
There is no wall decoration, the colorful walls were all painted white, much of the furniture has changed, and there is a scarcity of linens available. The kitchen has no towels of any kind, paper or otherwise, and lacks most cleaning supplies you would expect in a vacation rental.
While advertised as being able to sleep 6 people, we were given two towels and a bath mat. The four single beds are jammed into small bedrooms leaving no room to move, and they all lacked top sheets. Two undersized wool blankets were provided, but the apartment was so warm and stuffy that they were of little use.
The air conditioning is not adequate for this 2 level apartment and we were uncomfortably hot the entire time we were there.
We called the offsite office about help with the linens and air conditioning and they said they would contact the owner and get back to us. There was never a reply from the owner. We also complained about the noisy renters in the apartment next door but to no avail.
We stay at VRBOs around the world and this is one of the worst experiences we’ve had.
On the good side, the neighborhood was terrific. It’s very convenient to transportation and immersed in local stores and restaurants.
Joan S.
Aufenthalt von 4 Nächten im September 2022
